Creates, Manages and executes business sales strategies. Proactively identifies prospects and cultivates relationships with Customers. Develops and implements strategies to close business deals. Makes Presentations to potential clients and assists in growing and maintaining the client relationship. Oversees the company's operations and activities to ensure achievement of the company's strategies, current goals and long-term goals. Develops and implements strategic goals, objectives and assigned P&L responsibilities. Sets, reviews and meets P&L targets and monitors expenditures and resource allocation against budget and goals. Allocates and manages resources (e.g., people, processes and capital) to meet company objectives. Develops and implements business strategy and policies that impact financial and operational performance.

• Maintains operational integrity and controls in all branches at all times by ensuring that all controls-related routines are performed consistently and effectively.

• Manages performance of branch managers by monitoring achievement in customer experience, operational and sales performance with a focus on ensuring consistency in execution as measured by participation rates.

• Oversees the recruiting and hiring of all branch staff, ensuring the right profile of skills and attitude to perform at a high level.

• Manages, measures and follow up on adherence to customer contact and sales disciplines and expectations.

• Oversees, monitors and directs the activities sales and service activities of the branches, so as to meet all targets for customer services levels, sales productivity, specific goals and objectives, including branch revenue.

• Communicating and implementing various corporate initiatives, supporting managers through change management and implementation.

• Takes a leadership role for the organization in the communities served by the branches in the District.

Ensures branch managers are setting Team Members up for success and developing them proactively for future roles in the organization.

• Supports branch managers in delivering a great Team Member experience by creating an environment that supports diversity and inclusion and fosters engagement and accountability

• Supports Branch Managers through the escalation process to ensure customer issues are resolved in a timely and complete way that leads to high levels of customer satisfaction.

• Responsible for building strong partnerships with Santander Investment Services, Home Lending, and Business Banking and ensuring that all partner routines are consistent and effective.

• Jointly responsible with partner managers for achieving results in consumer deposits, investments, consumer lending, and business banking deposits and lending.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience (Required)

Work Experience:
9+ years (Required)

Skills and Abilities:

• Strong people management skills

• Retail banking expertise

• Superior verbal and written communication skills

• Performance management skills

• Self-starter who can work collaboratively, can maintain confidences, communicate effectively and demonstrate good judgment.

• Ability to set goals

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Bethlehem, PA, Bethlehem

Other Locations: Pennsylvania-Bethlehem,Pennsylvania-Easton

Organization: Santander Bank N.A.