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Daniel Carlson | 2 Minute Read

Betty Chan is the Branch Manager of the Harrison Beach Branch in Boston Chinatown and has been with Santander for 25 years. During this time, she has held roles including Cluster Manager, Area Manager, and Sales Coach. 

Her passion is to help people and give back to the community, and for Betty, that starts with customer service.

"It’s imperative to truly listen to our customers, understand and uncover their banking needs, and offer the right solutions to deepen trust and to build long term banking relationships,” Betty said. “Our loyal customers follow us for decades because we are their trusted advisors who care. Here at Santander Bank, we build relationships, not just accounts."

Betty is one of many Santander employees who make time to participate in community initiatives that include financial education, outreach, volunteering, and charitable giving.

“Giving back to the community is part of our Santander culture, and it means everything to me when I see participants in our classes ready to confidently take their next step because of our community work,” Betty said. “We are improving lives.”

Santander Stories: Betty Chan

Find out more about Betty’s journey in the video.

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