Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Representative, Collections responds in a timely and professional manner to all customer calls, and contacts customer as appropriate and necessary under policy and procedure or to respond to inquiries for the Customer Service department.

• Uses various collection systems to update customers' accounts and to send correspondence.

• Responds in timely and professional manner to all customer calls, and contacts customer as appropriate and necessary under policy and procedure or to respond to inquiries.

• Maintains current, accurate and complete information on status of all customers in portfolio.

• Assists Customer Service Collections team with research and questions.

• Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act.

• Assists in the upkeep of various Collections tracking reports.

• Coordinates collection activities for assigned accounts.

• Serves as point of contact between the Customer, Collections Officer, and Operations.

• Monitors ongoing trends and developments in various business-related industries, and the economy.

• Assists management and/or senior Collections professionals in special projects as needed.

• Extracts and compiles collection performance data from various source systems (including manual tracking reports) for qualitative and/or quantitative analyses.

• Assists in developing collection risk reporting and analysis capabilities.

• Assists in developing collection key risk indicators (KRI) with defined triggers and limits.

• Conducts various ad-hoc analyses to support the strategy and monitoring functions within the department.

• Monitors progress against project plan communicating status or any relevant issue to the project manager.

• Supports in the rollout of the systems for collections.

• Create and implement new policies, workflows, reports, communications, definitions and processes for the collections department.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: - Required.

• 2+ Years of Bankruptcy experience - Required.

• Demonstrated knowledge of basic Collections principles, concepts and policies.

• Proficient MS Office (Excel, PowerPoint, Word, Visio, and Outlook) skills.

• Strong verbal and written communication skills.

• Strong analytical, problem solving and critical thinking skills.

• Ability to summarize, document, and communicate information in a clear and concise manner.

• Ability to organize and prioritize multiple tasks to meet deadlines.

• Ability to work independently as well as collaboratively within a team environment.

• Ability to interpret, analyze and apply data/information.

• Ability to stay abreast of industry best practices, procedures, and techniques.

• Ability to build and foster internal relationships.

• Ability to adhere to policies, procedures, and instructions of management.

• Ability to change direction as project demand dictates.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Wyomissing, PA, Wyomissing

Other Locations: Pennsylvania-Wyomissing,Texas-Austin,Arizona-Phoenix,Massachusetts-Boston

Organization: Santander Bank N.A.