Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

Santander US is undertaking a bold digital transformation. In the second half of 2024, Santander launched a new national, digital offering in the United States under the Openbank brand.

Openbank operates with a technological platform designed in-house at Santander that provides secure, easy, and simple best-in-class customer experience by combining functionality and design. It also offers an intuitive user experience with fintech pricing and the trust of a global bank. Today, Openbank serves more than two million customers across Europe (Spain, Portugal, Germany, and the Netherlands), and has €18 billion in deposits, more than any other digital bank on the continent.

The rollout of Openbank in the US market marks the first time Santander combines all its core, award-winning proprietary technology to deliver an innovative and secure cloud-based banking platform. The Openbank launch will accelerate Santander US’ execution against its profitable growth strategy, generating deposits to fund its leading auto franchise.

The Sr. Director, Testing leads the Quality Assurance team for Santander US and is accountable for driving the transformation of the Testing organization aligned to the vision of Santander’s Openbank launch and future roadmap. The position is the owner of the QA Testing Program and is responsible for the continuous improvement of the QA Testing Program including, but not limited to, test automation, test strategy development, testing leadership, talent development, and testing tool usage. The role negotiates staffing and testing delivery budgets in the delivery of test planning, test preparation and test execution activities in adherence to standards for system testing. The incumbent is accountable for all phases of testing for a project or release including (but not limited to) system integration testing, business acceptance testing, performance testing and ADA testing. The role is responsible for incorporating industry leading concepts and practices to ensure the most efficient and effective program, such as AI-driven test generation, cross-platform testing, end-to-end testing, cross-device testing, and shift-left testing.

S/he ensures the effective coordination of test planning and support, with required partners in the Business, CIO group, Infrastructure etc. The position acts as an advisor to the CIO and business partners, with the ability to influence stakeholders at all levels including C-suite to guide and co-create new testing processes and procedures that enable the delivery of the CBB strategies. The successful candidate will be a highly motivated, responsive and results orientated individual with exceptional technical skills, relationship development, communication skills, strong project, financial and management experience.

Job Description

• Designs, analyzes, and supports the company's information technology structure, systems, and processes.
• Acquires, designs, implements, and operates the company's information technology resources (e.g., computer hardware, operating systems, communications, software applications, data, databases, etc.). Deploys, acquires, maintains, and ensures security of information technology assets.
• Plans and tests processes to ensure compliance with system requirements, business objectives, security standards and other technical requirements.
• Designs, drives, and implements a Testing Strategy aligned to the Bank’s Digital Transformation priorities and objectives
• Accountable for the budget forecasting, tracking and realization of financial efficiencies for the Testing organization
• Manages and supports multiple CIO testing teams.
• Owns vendor management for testing services provided to the Bank
• Accountable for leading and delivering testing automation to drive speed to market and efficiencies
• Accountable for selecting and implementing relevant testing tools aligned to the Digital Transformation
• Ensures testing coverage includes adherence to nonfunctional requirements such as performance, response times, ADA.
• Ensures quality software is delivered to production – leakage of defects
• Accountable for creation, review and sign-off of testing documentation (e.g., test strategies, plans, schedule, cost estimates, test cases, dashboards, defect logs, test phase closure reports) and ensure all test artifacts adhere to testing standards and audit requirements.
• Leads a team that understands and communicates testing impact of scope changes / project change requests to the project management team both from a timeline/cost and a risk perspective.
• Accountable for participation with business and development teams for test case creation and test case execution. Ensures test teams meet project timelines and manage and support the team in creating reusable test assets for both manual and automated test scripts.
• Oversees daily defect / status calls to ensure defects are documented and tracked and defect fixes are retested in timely manner and report the status of test planning, test execution and defects via daily dashboard reporting to project team using standard test quality metrics.
• Adheres to KPIs associated to test coverage and defects identified in production and mitigates against future recurrence.
• Develops and manages operational processes that are consistent across the portfolio; ensure QA processes are incorporated into overall technology delivery practices and standards.
• Manages the integrated intake/demand/schedule and periodically perform risk assessments; communicate and negotiate testing timelines, budget, staffing, scope, and critical milestones with project managers.
• Manage business partner relationships to build knowledge of their business, applications, and corresponding IT applications.
• Acts as a consultant / resource to other areas of IT and the Business; promote and develop awareness of testing methodologies and standards.
• Accountable for team adherence to prescribed testing processes, ensuring timely notification of issues/problems, review escalated risks and issues, work with stakeholders to develop contingency plans, resolve risks, and escalate further as necessary.
• Ensures testing is conducted in a manner that does not impact the production environment (e.g., scheduling of file transmissions, etc.) and in accordance with established information security and information privacy policies and guidelines.
• Implements quality, operational, and service management processes and ensure adherence to the processes.
• Provides testing estimates and estimate revisions for costs and resources, track financial actuals against provided estimates and provide forecasts to appropriate stakeholders.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor's or Master’s Degree or equivalent work experience: Computer Science, Software Engineering, or equivalent field.

Work Experience:

• 12+ years of experience in software QA with at least 5 years in QA leadership roles.

Skills and Abilities:

• Strategic Leadership
  • Define and drive the vision and roadmap for enterprise-wide test automation.
  • Lead QA transformation from manual to automated testing across all business domains and platforms.
• Automation Engineering
  • Architect scalable, maintainable test automation frameworks (primarily using Selenium).
  • Promote shift-left testing, CI/CD integration, and test coverage at all levels (unit, integration, regression, E2E).
• Tools & Process Management
  • Govern usage and integration of Jira, Xray, ALM, and related quality tools.
  • Implement best practices in test case management, traceability, defect lifecycle, and test reporting.
• Cross-Functional Collaboration
  • Partner with Product, Development, DevOps, and Security teams to ensure QA alignment with delivery and release cycles.
  • Work closely with domain leaders to ensure cross-domain QA visibility and effectiveness.
• Team Leadership
  • Hire, mentor, and lead a global team of QA engineers and automation specialists.
  • Foster a culture of innovation, ownership, and continuous improvement.
• Reporting & Metrics
  • Define and track key quality metrics (e.g., defect leakage, automation coverage, cycle time).
  • Deliver executive-level QA health reports and dashboards.

• Proven experience in building and scaling test automation frameworks using Selenium and associated technologies.
• Hands-on expertise with Jira, Xray, and ALM/Quality Center in large-scale enterprise environments.
• Deep understanding of Agile, Scrum, and CI/CD pipelines (Jenkins, GitHub Actions, etc.).
• Strong knowledge of quality engineering best practices and SDLC.
• Excellent communication, stakeholder management, and strategic planning skills.
• Experienced in managing large geographic teams in the creation and enforcement of QA process, procedure, and methodology.
• Creates and manages a large portfolio of multi-matrixed testing teams.
• Ability to prioritize and manage workload.
• Project management skills.
• Ability to build relationships and work collaboratively.
• Advanced knowledge of job area combining breadth and depth of experience.
• Excellent communication skills (written and verbal) with ability to listen and influence stakeholders at all levels
• Passion for optimizing the customer / end-user experience.
• Providing coaching, mentoring and guidance to staff
• Strong collaborating skills and experience in people management and skills development
• Strong commercial business acumen with knowledge of inter-dependencies that impact the organization
• Proven data analysis, data verification, and problem-solving abilities
• Attention to Detail

It Would Be Nice For You To Have:

• Experience with cloud-native testing (AWS, Azure)
• Familiarity with test data management and service virtualization tools

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp

Other Locations: Massachusetts-Quincy,Florida-Miami,Texas-Dallas,New Jersey-Florham Park

Organization: Santander Holdings USA, Inc.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.