Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Sr. Director, Platform & Delivery Management – Commercial Banking is a critical leadership role responsible for designing, delivering, and governing the technology transformation strategy for Santander’s U.S. Commercial Banking business. This role leads platform modernization and process simplification efforts across the Commercial segment, aligning business strategy with scalable, innovative technology capabilities.

The Senior Director will be instrumental in advancing the bank’s enterprise-wide transformation initiatives, with a particular focus on driving change in shared infrastructure and applications across Commercial, Retail, and SME Banking divisions. This includes optimizing shared technology assets and digital services that underpin Santander’s ambition to become a national, digitally led financial institution.

The position also ensures tight alignment with Santander Group global platforms and standards, optimizing integration, cost efficiency, and cross-border collaboration.

Key Responsibilities

Strategic Technology Leadership

• Define a 2–3-year target state architecture and technology roadmap for Commercial Banking aligned to business strategy and enterprise transformation goals.

• Serve as a strategic advisor and delivery partner to senior business leaders in Commercial Banking.

• Co-lead the development of Target Operating Models that drive scalable growth, streamlined operations, and an exceptional customer experience.

• Align Commercial Banking platforms with Santander Group global standards, architectural patterns, and technology governance frameworks.

Platform & Delivery Execution

• Lead the modernization of core commercial banking systems (e.g., lending platforms, onboarding, and servicing).

• Drive execution of large-scale, end-to-end platform transformation efforts — from solutioning and design through delivery, deployment, and performance measurement.

• Establish and enforce strong project governance, delivery metrics, and risk management practices across all initiatives.

• Oversee vendor management, sourcing strategies, and delivery team coordination (internal and external).

Enterprise Support for Retail & SME Banking

• In addition to leading platform innovation for Commercial Banking, this role will serve as a key enabler of the bank’s broader enterprise transformation strategy by partnering with Retail and SME Banking in driving a more efficient operating model of shared platforms

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Computer Science Engineering or a equivalent discipline. - Required.
• Master's Degree Computer Science Engineering or a equivalent discipline. - Preferred.

• 12+ Years IT Project Management, Development Team Management and/or Application Portfolio Management.

• Leadership experience (10+ years) in a technology management role preferably in Commercial or Small Business Banking; application, data, information security, leading a team through large scale transformation technology change

• Proven track record managing large, complex software development/integration projects in both host and distributed environments.

• Knowledge of external competition, industry and/or market trends in relation to own business.

• Demonstrated understanding of IT Service Management concepts and procedures.

• Demonstrated knowledge of the latest technology innovations and their applicability to business operations.

• Demonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of management.

• Proactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informed.

• Quality management skills.

• Metrics knowledge.

• Strong program, project management, and leadership skills.

• Budgeting and forecasting.

• IT Effectiveness: application sourcing, technology strategy and planning.

• Strong reporting, decision making, analytical and problem solving skills.

• Highly flexible and able to quickly adapt to changing priorities.

• Highly organized, self-motivated, customer oriented and able to work independently as well as within a team.

Certifications:
No Certifications listed for this job.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp

Other Locations: Massachusetts-Quincy

Organization: Santander Holdings USA, Inc.