Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Senior Associate – Data Platforms & Operations will play a key role in supporting the Director of Data Platforms and Data Operations across Santander’s Enterprise Data Warehouse (EDW) and Data Lake environments. This position is responsible for ensuring the stability, reliability, and performance of critical data platforms that serve as the backbone for enterprise analytics and business intelligence.

The ideal candidate will bring 8–10 years of experience in data operations, production support, and data integration within large-scale enterprise environments. The role requires a mix of technical expertise, operational excellence, and leadership capability to oversee a distributed team of contractors both onshore (U.S.) and offshore (India).

Key Responsibilities:

Operational Support

• Monitor and manage daily data batch processing for the Enterprise Data Warehouse (EDW) and Data Lake environments.
• Provide production support, troubleshoot incidents, and ensure timely resolution of issues.
• Perform root cause analysis and implement permanent fixes for recurring production incidents to reduce downtime.
• Execute pre-batch activities and validations for scheduled data loads and processing requests.
• Support production deployments, perform validation checks, and ensure smooth platform operations post-deployment.

Incident Management

• Identify, investigate, and resolve data quality issues across multiple data ingestion sources and pipelines.
• Apply data fixes and corrective actions to ensure data integrity and availability.
• Collaborate with development and QA teams to ensure consistent regression testing for all source system application changes.

Enhancements & Change Management

• Deliver small to medium enhancements requested by CIO and business teams to meet evolving reporting and data requirements.
• Handle change requests and ensure all updates adhere to established change control processes.
• Participate in operational readiness reviews and ensure seamless integration of changes into production.

Leadership & Collaboration

• Lead and manage a team of external contractors, ensuring productivity and quality across onshore and offshore teams.
• Act as a bridge between technical teams, business users, and leadership, ensuring effective communication and alignment of objectives.
• Mentor junior staff and promote best practices in production operations and incident management.
  

Technical Environment & Tools:

Enterprise Data Warehouse (EDW):

• Snowflake (primary data warehouse platform)
• Informatica IDMC Data Integration (ETL/ELT processes)

Data Lake:

• AWS Stack: S3, EMR Serverless, Athena

Orchestration:

• Control-M (job scheduling and orchestration)

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree or equivalent work experience: Computer Science Engineering or an equivalent discipline. - Required.
• 9+ years of experience in data operations, production support, or data engineering within enterprise-scale environments. – Required
• Strong experience supporting Snowflake and Informatica IDMC (or equivalent data integration platforms).
• Hands-on experience with AWS data services (S3, EMR, Athena) and orchestration tools like Control-M.
• Proven track record in managing distributed teams (onshore/offshore model).
• Solid understanding of data quality, incident management, and change control best practices.
• Strong analytical and problem-solving skills with an emphasis on automation and operational efficiency.
• Excellent communication and stakeholder management skills.

Preferred Skills:

• Experience in banking or financial services industry.
• Knowledge of ITIL processes and experience in structured incident/change management environments.
• Familiarity with DevOps practices for data operations and automated testing frameworks.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp

Other Locations: Massachusetts-Quincy

Organization: Santander Holdings USA, Inc.