Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits.  With a principal presence in the northeast U.S., Santander’s retail division serves nearly 2 million customers and more than 5% of small businesses in the US.

Being a Relationship Banker at Santander

As a Relationship Banker you will be responsible for servicing and building relationships with branch Consumer and Business customers.  You will deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners.

What to Expect

• Put the customer at the center of everything you do. Make connections with customers in the branch and over the phone.
• Engage Consumer and Business customers through proactive, outbound calling for both service and relationship deepening opportunities.
• Assess customer needs by being genuinely curious, asking questions, and identify opportunities to help achieve their financial goals today and in the future.
• Be the expert on Santander Consumer and Business products and services and be able to articulate the benefits that will help customers based on their need.
• Recommend the best solutions based on need; deliver solutions directly as well as introduce Investment and Mortgage partners, when appropriate.
• Build trust and deliver solutions by setting expectations and meeting commitments.
• Develop relationships with new and existing Consumer and Business customers by maintaining contact through early engagement calls and regular outreach with portfolio customers.
• Deliver an outstanding customer experience in every interaction.  Ensure timely follow up and escalate when appropriate.
• Ensure compliance with all bank policies, procedures and regulatory requirements.
• May assist customers with teller transactions as needed.

Qualifications

• 4 year college degree (preferred)
• 2 or more years of personal banking experience (strongly preferred)
• Motivated to help people achieve financial goals
• Passion and personal commitment to proactively help customers 
• Exceptional listening and communication skills in person and over the phone
• Ability to work effectively in a team environment, building strong relationships with colleagues and business partners
• Ability to use critical thinking to solve problems and provide solutions to customer issues
• Demonstrated proficiency using the phone to engage with customers
• Basic computer skills

Hours and Schedule

• 40 hours per week
• Schedule varies depending on branch need and may include Saturdays and/or Sundays

At Santander, we value and respect differences in our workforce.  We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Primary Location: Flushing, NY, Flushing

Other Locations: New York-Flushing

Organization: Santander Bank N.A.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.