Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Associate, End User Support candidate builds strong relationships and acts as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. S/he has daily interactions with lines of business and technology staff, including executive management.

Responsibilities:

• Acts as a technology information resources for all users, staff and management.
• Acts as a trusted advisor for business and technology teams serving as a go-to for all technology related matters.
• Ensure rapid response to user technical and functional issues for a wide range of applications across multiple business lines and asset classes. (e.g. Bloomberg, Market Axxess, ION, Murex, etc..)
• Ensure IT services have a high level of stability and maintaining high service availability for Front Office users.
• Identify back-end problems with continuous monitoring to ensure full availability.
• Look after front end and back-end resolution as well as support and configuration of the Trading Systems
• Provide a seamless end to end support service for front office users, the candidate will be expected to provide high availability support.
• Investigate trader related issues and resolving or engaging with application owners to provide effective issue and problem management and rapid resolution.
• Proactive management of business-critical real-time systems, identifying issues and potential problem areas.
• Track outstanding issues and working with the appropriate group to achieve resolution of them.
• Work with Front Office management teams to ensure proactive management of SLA’s, capacity, performance and planning.
• Engagement with application owners and development team to review planned changes that may impact application functionality or availability to from office users.
• Actively updates and maintains inventory management, request, incident, and purchasing systems. Ensure all systems are properly documented and updated with latest troubleshooting techniques.
• Engages technology product management to provide solutions for staff, product and service feedback, ensuring ongoing enhancements to the client's technology.
• Performs installation and maintenance of physical computers, thin clients, virtual machines and related hardware and software. Install and support desktop IP telephony and telecommunications equipment.
• Perform moves/adds/changes for all desktop and telephone hardware as needed.
• Provides custom technology-based solutions for the office as needed.
• Provides written training for staff on software/technology issues on a regular basis.
• Responds and proactively addresses employees' technology questions regarding computer systems, telecommunication devices, and software programs.
• Understands the evolving technology needs of the business units in the offices/floors of support.
• Utilizes existing IT management systems (ServiceNow, Change Control, etc.) to manage the delivery of services. If necessary, coordinate resolution with vendors and ensure follow-up.

Qualifications:

• Bachelor's Degree; in Computer Science/Software Engineering or equivalent field or equivalent work experience
• 2-4 years of work experience
• Expert in Windows OS support and troubleshooting
• Strong interpersonal skills
• 2+ Years Trading Floor EUT Support a plus
• 2+ Years production application support a plus
• 1+ Years SCCM experience a plus
• CompTIA A+ Certification, preferred

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: New York, NY, Madison Ave Corp

Other Locations: New York-New York

Organization: Santander US Capital Markets LLC