Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

Job Description

USA Job Family Description:

Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

USA Job Function Description:

Accountable for the completion of transactional account processes, including: Title Release requests, executing paid in full documents, incoming mail, direct lien perfections and ensures accurate posting of all transactions to customer accounts. Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations. Supports respectful customer experiences throughout life of loan.

Essential Functions/Responsibility Statements:

• This position requires regular attendance in the Dallas office.

• Receives and reviews incoming work, processes account transactions, and verifies to ensure account accuracy.

• Follows all established standards of procedures and guidelines when processing transactions to protect the Consumer and Company.

• Organizes and completes work accurately and in accordance with established measures/deadlines and assigned goals.

• Documents and tracks all account activity in system of record.

• Identifies and resolves issues within assigned scope.

• Maintains effective communication with all colleagues, customers and third parties.

• Provides daily support and resolution to all internal customers regarding escalated issues.

• Updates the system with proper documentation for research, tracking, reconciliation and repository purposes.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience: Business, Accounting, Finance or equivalent degree.(Preferred)
Other Equivalent combination of education and experience may be substituted in lieu of degree. (Preferred)

Work Experience:
0+ Years Financial Services Industry experience. (Preferred)
0+ Years (Preferred)

Skills and Abilities:

• Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).

• Intermediate to advanced typing and data entry processing skills.

• Ability to handle multiple tasks simultaneously.

• Excellent organizational and time management skills with strong attention to detail.

• Ability to educate customer on a service or product solution.

• Ability to work effectively as a team member.

• Ability to respond to internal and external requests as needed.

• Ability to adhere to policies, procedures, and instructions of management.

• Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).

• Intermediate to advanced typing and data entry processing skills.

• Ability to communicate effectively and professionally with internal and external customers.

• Ability to handle multiple tasks simultaneously.

• Excellent organizational and time management skills with strong attention to detail.

• Ability to educate customer on a service or product solution.

• Ability to work effectively as a team member.

• Ability to respond to internal and external requests as needed.

• Ability to adhere to policies, procedures, and instructions of management.

EEO Statements:

At Santander, we value and respect differences in our workforce.  We actively encourage everyone to apply.  

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Dallas, TX, Dallas

Other Locations: Texas-Dallas

Organization: Santander Bank N.A.