It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Vice President, Commercial & Wholesale Operations is responsible for end-to-end operational support of the U.S. Whole Loans Aggregation platform, covering pre-trade, trade execution support, post-trade settlement, and lifecycle management of whole loan transactions.
This role ensures accurate, timely, and compliant delivery of loan trades to internal stakeholders, investors, and counterparties, while maintaining strong partnerships with Front Office, Risk, Legal, Compliance, Treasury, and external custodians and servicers.

• Acts as an operational relationship manager for internal trading desks, structuring teams, and external counterparties (sellers, investors, custodians, document custodians, and servicers), providing value-added guidance on trade mechanics, settlement timelines, and operational feasibility.
  
• Supports the onboarding and operational readiness of new loan sellers, buyers, and platforms, including due diligence coordination, data mapping, and operational model definition.
  
• Oversees pre-trade operational review, including eligibility checks, loan data integrity validation, pooling logic, pricing inputs, and alignment with transaction structures.
  
• Ensures accurate post-trade execution, including trade capture, confirmations, settlement instructions, cash flows, collateral movement, and reconciliation across systems.
  
• Coordinates settlement and delivery of whole loans, including:
  • Purchase and sale settlements
  • Bailee letter execution
  • Custodian onboarding and certification
  • Trailing document management
  • Servicing transfer coordination
    
• Keeps abreast of regulatory, accounting, and market developments impacting whole loan trading (e.g., UCC considerations, servicing rights, AML/KYC for loan sellers, risk retention, and investor reporting requirements).
  
• Partners with Risk, Credit, Legal, and Compliance to ensure transactions align with Santander’s risk appetite, control framework, and regulatory obligations.
  
• Drives operational efficiency and scalability, identifying automation opportunities, control enhancements, and process improvements across the loan trade lifecycle.
  
• Manages operational risk, including break resolution, settlement fails, data discrepancies, and counterparty issues, ensuring timely escalation and resolution.
  
• Supports business growth initiatives by assessing operational impacts of new products, structures, investors, or servicing models.
  

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below reflect the skills and experience needed to support a Whole Loans Aggregation and Markets Operations environment.

• Bachelor’s Degree or equivalent work experience in Business, Finance, or a related field – Required.
• 9+ years of experience in Capital Markets Operations, Loan Operations, or Structured Products Operations – Required.
  
• Strong understanding of whole loan products, including residential or commercial loans, servicing concepts, custodial models, and loan-level data.
  
• Proven experience supporting pre-trade and post-trade processes in a Markets or CIB environment.
• Demonstrated analytical ability with experience in trade support, transaction analysis, reconciliations, and issue resolution.
• Strong knowledge of operational controls, risk management, and regulatory expectations applicable to loan trading and aggregation.
• Excellent interpersonal skills with the ability to build effective partnerships with Front Office, Technology, Risk, Legal, Compliance, and external vendors.
• Proven ability to deliver practical, scalable operational solutions in a fast-paced trading environment.
• Knowledge of Santander’s Markets and Wholesale Banking operating model.
• Experience managing projects, process transformations, or system implementations preferred.
• In-depth knowledge of loan settlement mechanics, custodial processes, and servicing transfers.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to resolve complex, non-standard operational issues requiring judgment and creativity.
• Solid decision-making skills within established policies and control frameworks.
• Strong written and verbal communication skills, including the ability to explain complex operational topics clearly.
• Advanced analytical skills with strong attention to detail.
• Proficient in Microsoft Office (Excel, PowerPoint, Word); experience with loan systems, trade capture platforms, or data repositories is a plus.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Direct experience in Whole Loans Aggregation, Whole Loan Trading, or Structured Credit Operations.
• Exposure to servicing platforms, custodians, or document management vendors.
• Experience working in a regulated U.S. broker-dealer or bank Markets environment.
• Advanced Excel or data analysis skills for loan-level reporting and reconciliations.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Dallas, TX, Dallas

Other Locations: Texas-Dallas

Organization: Banco Santander S.A.