Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Dealer Relationship Manager (Senior Specialist, Dealer Sales) is responsible for developing and maintaining strong relationships with dealers within the assigned territory. This position involves advising dealers on company guidelines, programs, and products in the specific market, while also ensuring adherence to overall policies and procedures. A significant portion of time is dedicated to deepening relationships through daily management of dealer accounts, assisting with the loan process, providing best in class customer service and generally acting as a liaison between the dealerships and the corporate office.

• Serves as the lead point of contact for all customer relationship matters.

• Ensures the timely and successful delivery of our solutions according to customer needs and objectives.

• Develops new business with existing clients and/or identify areas of improvement to meet goals.

• Assists with the training and development of associates, projects, peer to peer ride a longs, organizes & manages sales calls & events.

• Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives.

• Provides best in class customer service through daily interaction with all internal and external associates and dealers.

• Answers client queries and identify new business opportunities among existing customers.

• Liaises with cross-functional internal teams to improve the entire customer experience.

• Establishes and cultivates relationships with all dealership personnel to support growth targets.

• Provides training on all programs and initiatives.

• Establishes targets within their territory and coordinating meetings with Dealer Principals and Dealer Lending partners.

• Facilitates term sheet presentations and collecting financial information and required closing documents.

• Assists their Dealer Lending partners with portfolio and relationship management support.

• Educates the dealerships about new policies and guidelines.

• Conducts sales and finance presentations to demonstrate use of company products

• Enhanced level of service is required for all captive relationships, dealer groups and new initiatives to meet defined expectations.

• Maintain up to date vendor management for all dealerships within assigned territory.

• Actively promote and support all SC digital offerings.

• Manage aged contract inventory to provide operational support and heightened service to dealer partners.

• Proactively engage dealers on continuous basis regarding SC’s dealer management framework to mitigate risk, protect the company and ensure profitability.

• Conducts fraud and portfolio training to support SC efforts in maintaining a positive performing dealer base.

• Actively monitor and support internal departments regarding aged liens and outstanding money owed for all dealers within assigned territory.

• Negotiate impound fees to dealer partners to assist SC in recouping revenue.

• Provides follow up on approvals given to provide strategy input and competitive intel to internal decision makers.

• Communicate legal demands to Dealer Principals as needed.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: Business, Finance, Marketing or equivalent degree. Other equivalent combination of education and experience may be substituted in lieu of degree. - Required.

3+ Years Sales in Car Dealership Client Relations, Account Management, and/or Relationship Management.  - Required.

Experience with auto consumer lending data. – Preferred.

This is an outside sales position that requires the specialist to be physically living in the vicinity of Hartford, CT based on business needs. – Required.

• Demonstrable ability to communicate, present and influence key stakeholders as appropriate.

• Direct experience demonstrating best in class customer service and relationship building skills via outbound sales calls and in person dealership visits.

• Excellent written and verbal communication and negotiation skills.

• Strong presentation and public speaking skills.

• Strong problem-solving skills.

• Ability to manage time effectively and prioritize multiple tasks.

• Ability to maintain confidentiality.

• Ability to resolve disputes to a level that satisfies all parties.

• Flexibility to manage a territory and local travel up to 80% of the time with the occasional overnight, as required.

Certifications:

No Certifications listed for this job.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Primary Location: Hartford, CT, Hartford

Other Locations: Connecticut-Hartford

Organization: Santander Consumer USA Inc.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.