Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Specialist, Claims & Fraud Operations performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Will play a crucial role in our operations. Your fraud analyst skills will be use as you manage and respond to fraud risks, ensuring the protection of our customers and minimizing losses for both the clients and the bank. Your responsibilities help monitor financial activities for anything suspicious that might point to fraud. Review data, and various types of transactions to ensure fraud prevention and detection.

• Analyzes current fraud trends and provide input into rules and parameters.
• Fraud analysts meticulously review financial transactions, account activity, and other data to identify potential fraudulent behavior.
• Demonstrate ability Ito identify fraud and related financial crime risks and take the appropriate steps to mitigate the risks.
• Follow and maintains Policy and Procedure Manuals.
• Enters fraud cases in the case management system.
• Review fraud alerts involving Cards, ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third-party transfers, elder fraud, identity theft or other operations fraud issues.
• Reports suspicious activity as required by the Bank Secrecy Act.
• Research discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses.
• Understanding various fraud schemes and techniques is crucial for effective detection and prevention.
• Ability to identify, analyze, and resolve complex fraud issues.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience

0+ Years Experience in loss prevention, fraud, regulatory compliance, fraud prevention or security area preferably in financial services.

• Ability to analyze diverse information and develop strategy recommendations.
• Excellent customer service and communication skills, both verbal and written.
• Excellent organization skills, Knowledge, and experience with root cause analysis.
• Proficient in MS Office Applications, Solid ability to multi-task, Solid analytical, interpretive, and problem-solving skills.
• Solid knowledge of department computer applications and systems.
• Working knowledge of fraud systems such as Lexus Nexus, Appian, PEP+(desired-not mandatory)
• Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company. 
• Minimal physical effort such as sitting, standing, and walking. 
• Accurately identifies resource requirements to solve basic problems.
• Communicates clearly and precisely Listens carefully and asks questions to clarify understanding.
• understanding of financial services industry and how organizations operate.
• Learns about and diligently follows established risk management policies, processes, and procedures.
• Always maintains professional behavior in representing the company does all routine work accurately and on-time; is aware of own impact on others.
• Responds promptly to customer inquiries.
• Takes responsibility for issues and, with assistance, works to find a solution.
• Works effectively in team settings

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Primary Location: Concord, NH, Concord

Other Locations: New Hampshire-Concord

Organization: Santander Bank N.A.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.