Sr. Associate, Program Management

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Associate, Program Management leads projects and teams, ranging in size and complexity, defining performance goals and execution from initiation to closure. The incumbent leads scope definition, risk identification and methodology and reports on project status, determines time frames, staffing and resource requirements and leads others to make meaningful process improvements. The Sr. Associate, Program Management manages projects to deliver within scope, on time and on budget.

• Identifies project interdependencies and ensure stakeholders understand and operate with these interdependencies in mind. Review project status and ensure progress is in line with overall program goals. Develop and manage planning across initiatives.
• Assesses time sensitive project issues, develop solutions, and coordinate the implementation of those resolutions in order to meet overall program productivity, quality, and client satisfaction goals and objectives.
• Reports to director on the operating plan program's integration and dependency plan production, activities, and efforts.
• Plans, documents, and manages the performance of subordinate managers and/or staff. Provide for professional or technical growth through assignment, mentoring, or training.
• Manages process and project management deliverables for all assigned projects from initiation through closure, including intake activities.
• Drives the funding process, as appropriate (i.e. presentations, cost-benefit analysis, business case).
• Leads and contributes to the development of project definition and scope with applicable stakeholders.
• Identifies project duration, effort, sequence, and dependencies of tasks required to meet applicable project objectives.
• Monitors and documents project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards.
• Facilitates Project Team meetings and situational analysis regularly to ensure appropriate communication to all stakeholders.
• Develops presentations, dashboards, reports and other team and executive level project communications and documentation.
• Significantly improves existing project management processes, discipline and controls.
• Develops, communicates and implements project risk mitigation plans and completes risk actions, issues and decisions documentation to effectively monitor risk and enable accountability and responsibility.
• Develops and implements contingency and recovery plans when deliverables are missed (i.e. identify critical path, document, plan for Return to Green, business continuity plan, etc.).
• Documents and communicates project changes, project health and project status project team, business owner an executive sponsor.
• Tracks and reports accurate project plans and budgets in line with appropriate governance.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: - Required.

• 9+ Years Formal Project Management experience in a Financial Services environment - Required.
• 9+ Years Estimating and budgeting to ensure project costs are maintained - Required.
• 9+ Years Experience with SW Project Management tool - Required.
• 9+ Years Managing multi-year projects with cross-enterprise interdependencies. - Required.
• 9+ Years Enabling individuals to work effectively as they plan, implement, and experience change - Required.
• 9+ Years Building project planning documents - Required.
• 9+ Years Engaging the support and resources of others to achieve project goals and objectives; influencing without authority - Required.
• 9+ Years Developing and coaching others indirectly or directly- Coaches, reviews and delegating work to lower level professionals - Required.
• Ability to influence others at an operational level regarding new concepts, practices and approaches.

• Ability to influence people to get things done even when direct authority does not exist.
• Demonstrated knowledge of project and portfolio management tools (i.e. Clarity, Visio, Excel, MS Project, PowerPoint, etc.).
• Track record as a successful change agent.
• Highly organized and possesses the ability to quickly adjust priorities and work in a complex environment.
• Recognized as a project management subject matter expert.
• Strong attention to detail and results focused approach.
• Expertise in Technology Program/Project Management or deep technology execution experience required.
• Excellent communication, problem-solving and decision-making skills with the ability to effectively communicate with all levels in the organization.
• Ability to manage all aspects of multiple projects, deliverables and timelines.
• Demonstrated ability to build strong collaborative business and technology relationships; recognizes organizational limitations and uses corporate culture and resources to eliminate barriers when possible.
• Ability to research, interpret, and incorporate industry and other best practices into project management processes.
• Ability to think both tactically and strategically moving through both fluidly.
• Skilled in cross-cultural awareness, leadership, communication, influence, negotiation and conflict resolution.
• Demonstrated experience engaging the support and resources of others to achieve project goals and objectives; influencing with and without authority.
• Ability to understand, apply, and articulate industry project management principles, theories, and concepts.
• Ability to identify risks and manage them, escalate when necessary.
• Ability to think both tactically and strategically moving through both fluidly.
• Ability to analyze project data, metrics and financials, making data-driven analytical decisions.
• Knowledge of functional area may be required.
• Proven experience prioritizing, budgeting, estimating, project implementation.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.