Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The RCSA Facilitator operates within the First Line of Defense Shared Service team to help the business execute the RCSA program, ensuring compliance with internal Standards, Guidelines, and Procedures. The RCSA Facilitator serves as a subject matter expert by advising and guiding the business to properly identify risks and controls and documenting them appropriately. Evaluations require collaboration with various stakeholders while influencing parties towards strategic goals. Candidates should have strong verbal and written communication skills, be detail oriented, be able to manage multiple priorities in a fast-paced, dynamic environment, can challenge the “group think” mindset, and have an inquisitive nature that allows them to ask probing questions.

• Execute on the Bank’s RCSA program by facilitating RCSA documentation (process prioritization, process maps, risk and control matrices, and risk assessments) to deliver a superior product that accurately and completely captures the risk and control environment of the business while adhering to internal Standards, Guidelines, and Procedures.  

• Execute refresh calendars as agreed to with the business (inclusive of any ad-hoc priorities such as NPBA or business line changes), while producing a quality product with accurate data. 

• Execute the processing of change log items timely.

• Lead effective meetings with clearly stated objectives that drive desired outcomes. Able to negotiate and build consensus within a group.

• Engage with other stakeholders and business partners to ensure that compliance risks are understood and documented.

• Work with Business Line Subject Matter Experts to elicit processes details and document them per internal standards.

• Acts as a liaison with Risk and Compliance or second line of defense- to develop and implement new policy requests/revisions.

• Recognized as a subject matter expert by advising and guiding RCSA activities.

• Monitor key metrics (i.e., QC results, fact data pack, and data validation rules) to understand the root cause and trends for areas of potential concern. Assist the business with any support they need to resolve the findings while driving solutions to address root causes and prevent recurrence.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field. -Preferred

• Master's Degree: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field. - Preferred.

• 9+ Years Risk Management, Internal Controls, Auditing, Credit Management, relevant line of business experience and/or legal or regulatory experience. - Required.

• 5+ Years Business Unit. - Required.

• Preferable background in FLOD Risk with knowledge of consumer banking and appropriate regulations.

• Knowledge of Microsoft products used during the process: Visio, SharePoint, Excel, etc.

• Ability to quickly learn the bank’s Standards, Guidelines, Procedures, and systems around RCSA requirements and execution.

• Proven track record of delivering results timely and with high quality.

• Ability to execute on time in the face of competing priorities and challenges with business partners.

• Incredible attention to detail when dealing with multiple documents with complex information and requirements.

• Ability to build credibility with, collaborate with, and influence line of business executives.

• Ability to work both independently and in collaborative environments involving all levels of management and employees.

• Ability to work with limited oversight from manager.

Certifications:

• Other: Risk Certification - Preferred.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston

Organization: Santander Holdings USA, Inc.