Sr. Specialist, Business Management

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Specialist, Business Management performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area. Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations. May partner with other departments, divisions, outside agencies, and vendors to address business issues.

• Performs data analysis and prepares presentations and/or publications of findings for the operation of a large or complex project, system, program, agency or function.
• Conducts organizational studies, audits and evaluations, conducts work simplifications and measurement studies, and designs and administers surveys.
• Identifies barriers to quality services, compliance, or ineffective work processes, and creates plans, policies or regulations to assist management in operating more efficiently and effectively.
• Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.
• Serves as focal point for external agencies/service providers regarding daily operational activities or proposed strategic changes to the services being performed.
• Provides operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Organizes and defines parameters of assigned projects and assembles relevant data for said project(s).
• Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.
• Serves as a resource to less experienced team members on escalated issues of a routine nature.
• Performs research, analysis, and resolution of account issues through the use of reports. Reviews, validates, and/or analyzes reports that function as a control to existing processes.
• Generates and/or develops regulatory and management reports. Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.
• Gathers information, analyzes data and trends, identifies root causes, and develops work products.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Finance, Accounting, Business Administration or equivalent field. - Required.

• 3+ Years Experience as an analyst or equivalent experience. - Required.
• 3+ Years Experience creating data & reporting strategies to include architecture. - Required.
• 3+ Years Experience creating reporting in various tools. - Required.
• 3+ Years Expertise in analyzing data, creating visualization and translating into actionable intelligence. - Required.
• 3+ Years Experience developing predictive analytics. - Required.

• Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of Metric Stream Application.
• Expertise in Business Objects reporting.
• Excellent verbal, written, interpersonal, and communication skills.
• Strong attention to detail and accuracy skills.
• Solid Microsoft Office (Word, Excel, Outlook and PowerPoint) skills.
• Knowledge and understanding of banking industry: products, services, operational policies, and procedures.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

$54,375.00 USD$92,500.00 USD

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston

Organization: Banco Santander S.A.