Sr. Director, Head of Marketing Analytics and Effectiveness, New York, NY · Miami, FL · Boston, MA

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

Santander US is accelerating its digital growth through Openbank, our digital-first banking platform built to deliver simple, transparent, and customer-centric financial solutions. As Openbank scales, marketing effectiveness and data-driven decisioning are critical to delivering sustainable, profitable growth.

The Senior Director, Head of Marketing Analytics and Effectiveness will lead the strategy that ensures marketing investments drive clear, incremental business impact.

This is a unique opportunity to build and scale a best-in-class marketing analytics and effectiveness capability at the heart of Santander’s digital transformation.

At Santander US, we’re building a simpler, more personal, and more digital bank. Openbank represents the next chapter of that journey—combining innovation, global scale, and customer-centric design. This role offers a rare opportunity to define how marketing effectiveness and analytics power growth at scale.

Lead Marketing Analytics & Effectiveness

• Define and lead the end-to-end marketing analytics and effectiveness strategy for Openbank and Santander US.
• Build and develop a high-performing team of analytics leaders, data scientists, and analysts.
• Serve as a trusted strategic partner to the CMO, Head of Media & Growth, and broader Marketing leadership, translating data into clear, actionable decisions.
  

Build Marketing Effectiveness & Measurement

• Design and own a comprehensive marketing effectiveness framework that links marketing activity to incremental customer, revenue, and lifetime value outcomes.
• Own the marketing measurement architecture across paid, owned, and earned channels.
• Develop and maintain a CMO-level performance dashboard that provides a clear, executive view of ROI, efficiency, and growth impact.
• Establish best-in-class incrementality measurement, including experimentation, geo and holdout testing, and Marketing Mix Modeling (MMM).

Optimize Acquisition & Growth

• Partner with Media, Growth, and Channel Marketing teams to optimize performance across search, social, display, programmatic, affiliates, and partnerships.
• Apply advanced attribution, experimentation, and incrementality insights to improve cost-per-acquisition, conversion rates, and funnel performance.
• Evaluate and scale new acquisition opportunities using disciplined test-and-learn approaches.
  

Test-and-Learn Leadership & Capabilities

• Own and lead the marketing test-and-learn roadmap, setting clear hypotheses, learning priorities, and experimentation standards across channels (digital, brand, performance, CRM, omnichannel).
• Define and evolve the marketing learning agenda, ensuring tests ladder to strategic business questions, not one-off optimizations.
• Design and govern experimentation frameworks (A/B, multivariate, geo-tests, incrementality, MMM, lift studies) to balance speed, rigor, and scalability.
• Ensure test results translate into actionable recommendations, playbooks, and investment shifts.
• Identify and implement tools, platforms, and partners that enables experimentation at scale

Team & Talent Building

• Build, lead, and mentor a high-performing analytics and measurement team.
• Set standards for analytical rigor, storytelling, and experimentation excellence.
• Growing the team with right skillsets and mindset to adopt AI solutions and create scalable measurement capabilities 
  

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree or equivalent experience in a quantitative field. - Required.
• Master’s degree in quantitative marketing, Data Science, Statistics, Economics, or related discipline. - Preferred.
• Ph.D.: Quantitative Discipline, Statistics, Data Science, Economics, or an equivalent quantitative field. - Preferred

• 15+ years of experience in marketing analytics, growth analytics, or digital marketing data science. - Required.
• 9+ Years Experience leading and managing a team of data scientists, product or business analysts - Required.
• 9+ Years Financial services industry experience a plus. - Preferred.

• Deep expertise in marketing effectiveness measurement, including experimentation, incrementality testing, and Marketing Mix Modeling. - Required
• Strong understanding of digital marketing channels and performance KPIs. - Required
• Proven experience building and leading high-performing analytics teams. - Required
• Executive-level communication skills with a strong ability to influence senior stakeholders. - Required
• Familiarity with CDPs and marketing platforms (Salesforce Marketing Cloud, Adobe, Braze). - Preferred
• Knowledge of data privacy and regulatory standards (GDPR, CCPA). - Preferred

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.