Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Senior Associate, Readiness & Hypercare, is responsible for supporting transformation initiatives by ensuring both pre-launch readiness and post-launch Hypercare stabilization are effectively managed. This role provides project management expertise across 16+ workstreams, supports readiness progress tracking, identifies risks and dependencies, and ensures operational handoffs are executed seamlessly. The incumbent flexes between readiness and Hypercare, providing accurate, timely reporting to leadership and enabling stakeholders to make informed decisions throughout delivery.

The Sr. Associate, Project Management Oversees, develops, and analyzes policies and practices related to project management and the project management office. Develops and oversees project quality assurance and resource allocation. Enhances program and project management capabilities and operational oversight, ensuring readiness and Hypercare activities are fully embedded into delivery.

The Sr. Associate Develops, edits, and implements project plans to manage the lifecycle and operational aspects of readiness and Hypercare (resources, scope, schedule, cost, risks, and dependencies). Manages readiness checklists, tracks program status, escalates risks/issues, and ensures coordination across workstreams to support successful Go-Live, IVL, and post-launch stabilization.

• Partner with program leadership, IT Release Management, Horizon Program, and vertical leaders to execute readiness plans, track progress, escalate risks, and ensure alignment to Go-Live milestones.
•  Support Hypercare preparation and execution by monitoring incidents, documenting stabilization progress, and coordinating recovery actions to reduce business disruption.
• Develop and maintain dashboards, reports, and executive-level communications that provide transparency into readiness health, risk management, and Hypercare outcomes.
• Act as a dedicated resource for issue identification and escalation, enabling accountability across business and technology teams.
• Coordinate readiness checklists and risk/issue remediation to ensure high-quality Go-Live outcomes and smooth transitions into Hypercare.
• Apply strong project management discipline to manage competing priorities, ensuring quality standards, timely delivery, and operational resilience are met.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: Computer Science, Business Administration or equivalent field. - Required.

• 9+ Years Formal Project Management experience in a Financial Services environment - Required.
• 9+ Years Estimating and budgeting to ensure project costs are maintained - Required.
• 9+ Years Building project planning documents - Required.
• 9+ Years Developing and coaching others indirectly or directly- Coaches, reviews and delegating work to lower level professionals - Required.

• Ability to flex between strategic readiness planning and tactical Hypercare execution.
• Skilled in analyzing data, metrics, and financials; capable of making data-driven decisions.
• Excellent communication and stakeholder management skills; able to clearly surface risks/issues to senior audiences.
• Demonstrated ability to manage multiple workstreams and priorities simultaneously.
• Proficiency in project and portfolio management tools (Clarity, JIRA, SharePoint, Excel, Power BI, PowerPoint).
• Ability to influence without authority, building collaboration across technical and business teams.

Competencies:

• Managing Multiple Priorities – balancing readiness and Hypercare deliverables across multiple initiatives.
• Communicating for Impact – providing clear, timely readiness and incident reporting to senior leadership.
• Strategic Thinking & Planning/Organizing – ensuring Go-Live and stabilization efforts are structured, systematic, and risk-aware.
• Tolerance for Ambiguity and Stress – working through high-pressure Go-Live and Hypercare cycles.
• Leadership & Managing Change – supporting teams through organizational change and instilling accountability for delivery.
• Program Management (M0260) – ensuring readiness and Hypercare are integrated into program governance and objectives.

Certifications:
No Certifications listed for this job.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston,New York-New York

Organization: Santander Bank N.A.