Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Associate, Product Analyst uses data to evaluate product performance, understand customer behavior, and recommend improvements to enhance customer experience and achieve business goals.

Act as a strategic problem-solver, identifying business needs, gathering requirements, and proposing innovative, data-driven solutions to improve processes, products, or systems, while aligning closely with organizational goals and creating long-term value.

Drawing elements from strategy consulting, the role involves a structured problem-solving approach, stakeholder influence, and actionable recommendations for high-impact business decisions.

• Strategic Problem-Solving and Analysis: Apply a structured framework (e.g., issue trees, hypothesis-driven problem-solving) to dissect complex business challenges.
• Strategic Problem-Solving and Analysis: Perform deep-dive analysis into business performance, market dynamics, and competitive benchmarks to uncover key insights.
• Product & Customer Insights: Track and analyze key product metrics (e.g., retention, churn, conversion rates).
• Product & Customer Insights: Conduct user behavior analysis and identify friction points.
• Product & Customer Insights: Collaborate with product teams to inform decisions through data insights and experimentation (e.g., A/B testing).
• Stakeholder Engagement and Influence: Collaborate with executives and cross-functional teams to define business objectives, priorities, and success criteria.
• Stakeholder Engagement and Influence: Present clear, data-backed recommendations with compelling storytelling to drive stakeholder alignment and action.
• End-to-End Delivery and Change Management: Design and document business processes, workflows, and system requirements, ensuring alignment with long-term strategy.
• End-to-End Delivery and Change Management: Partner with delivery teams to implement solutions and oversee change management to ensure smooth adoption.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree: in Business Administration, Finance, Economics, IT, Applied Mathematics - Required.
Master's Degree in Business Administration, Finance, Economics, IT, Applied Mathematics - Preferred.

7+ Years Data Science, Analytics, Statistics, Economics, Finance, or Applied Mathematics - Required.

• Proficiency in analytics tools (Amplitude, Google Analytics).
• Strong skills in SQL, Python, or R.
• Knowledge and skill in experimentation and statistical analysis.
• Strategic Thinking: Expertise in breaking down complex problems into actionable components.
• Strategic Thinking: Ability to define and articulate long-term goals while delivering short-term wins.
• Analytical and tactical planning skills.
• Data-Driven Decision-Making: Proficiency in gathering and analyzing data to support recommendations.
• Data-Driven Decision-Making: Familiarity with tools such as Excel, SQL, Tableau, or Power BI for insights generation.
• Consulting and Influence: Strong interpersonal and communication skills to collaborate with and influence stakeholders at all levels.
• Consulting and Influence: Experience in building compelling presentations and reports that distill complex ideas into actionable strategies.
• Strong project management and organizational skills to manage multiple priorities.
• Knowledge of methodologies like Agile, Lean, or Six Sigma for process improvement.

Certifications:
No Certifications listed for this job.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston

Organization: Santander Bank N.A.