Sr. Associate, Digital Products, State Street, Boston, MA

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Associate, Digital Products works collaboratively with product partners across the organization to understand how platforms need to evolve to enhance/support product offerings, optimize the customer engagement and to integrate capabilities. The incumbent recommends and implements strategies and tactics to improve operating expenses, reduce risk, and to increase sales.

• Clearly articulate the business value of new features and unite stakeholders behind a shared vision.
• Serves as a liaison to the technology team in order to translate requirements and user stories into work ready for development.
• Works with User Experience teams to understand customer needs and that they are reflected in the end product.
• Leverages research, focus groups and testing as needed.
• Implements and delivers within commitment, understanding the accountabilities of all parties and program timelines and deliverables.
• Keeps all POD deliverables on track for timeline and budget.
• Act as business representative within the POD, responsible for day to day decisions.
• Ensures the development team is developing in alignment with the stories created from the high level requirement.
• Responsible for defect management and prioritization of defects.
• Creates, prioritizes, grooms, and maintains product backlog.
• Ensures development stories have well defined acceptance criteria.

Customer Centricity

• Deep customer-centric mindset, with a demonstrated ability to represent the voice of the customer throughout the product lifecycle.
• Experience synthesizing insights from multiple customer feedback channels, including: Customer complaints and app store reviews, Digital analytics and funnel data, User research, usability testing, and surveys, AND Call center, branch, and operations feedback - REQUIRED
• Ability to translate customer pain points and unmet needs into clear product opportunities, enhancements, and backlog items.
• Strong partnership with CX, Operations, Contact Centers, and Analytics teams to ensure customer insights are systematically incorporated into product decisions.
• Experience prioritizing improvements that balance customer experience, business outcomes, and risk/compliance considerations.
• Demonstrated success driving measurable improvements in customer satisfaction, adoption, and digital engagement.

Product Delivery and Agile Execution

• Demonstrated experience working in Agile / Scrum environments, partnering closely with engineering, design, data, and platform teams. - REQUIRED
• Hands-on proficiency with JIRA for backlog management, sprint planning, dependency tracking, and delivery reporting. - REQUIRED
• Ability to translate complex business needs into clear, prioritized epics and user stories with a fully defined and partner approved acceptance criteria
• Strong documentation discipline using JIRA, Confluence and Figma to create and maintain: Product requirements and epics, Decision logs and Process flows and journey mapping. - REQUIRED
• Strong analytical mindset with experience defining and tracking KPIs, OKRs, and product success metrics.
• Ability to use data to inform prioritization, experimentation, and iterative improvement.
• Experience partnering with analytics teams to design experiments, A/B tests, and post-launch performance reviews.
  

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Technology-related field. - Required.

• 9+ Years Experience with Agile project delivery methodology. - Required.
• 9+ Years Experience with Scrum methodologies. - Required.
• 9+ Years Experience with stakeholder management. - Required.

• Passionate about developing a world class product, constantly striving to understand how we can improve.
• Ability to empathize with our clients and the end users to develop a product they want to use.
• Ability to facilitate conversation between stakeholders with competing priorities.
• Proven track record in delivering complex projects.
• Excellent communication skills.
• Positive, solution focused approach.
• Adaptable and receptive to change.
• Able to work with geographically dispersed teams.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.