Specialist – Digital Product Analyst (Customer Experience & Martech), Boston, MA

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Analyst, Digital Products supports the development and enhancement of the bank’s digital products by assisting with research, analysis, and execution of initiatives that improve the customer experience. This role provides support to the product development team through competitive research, documentation, data analysis, and customer feedback tracking. The incumbent works closely with Associates and other team members to ensure the digital product roadmap is well-informed, accurately maintained, and aligned with customer and market needs.

• Product Knowledge & Support: Builds working knowledge of assigned digital platforms and their functionality.
• Product Knowledge & Support: Provides day-to-day support in documenting, tracking, and maintaining updates to the digital product roadmap.
• Research & Analysis: Assists in monitoring industry trends, competitor activity, and customer adoption patterns.
• Research & Analysis: Supports customer research efforts (e.g., surveys, feedback analysis) and compiles findings for the product team.
• Research & Analysis: Prepares reports and presentations summarizing insights from customer and market data.
• Customer Experience & Issue Tracking: Helps review customer complaints, feedback, and digital channel performance to identify recurring issues.
• Customer Experience & Issue Tracking: Escalates findings to the product team and suggests potential areas for improvement.
• Project & Team Support: Coordinates with internal partners (e.g., card product teams) to support project tasks from research through testing.
• Project & Team Support: Assists with organizing workshops, meetings, and documentation related to product development.
• Regulatory & Compliance Awareness: Maintains awareness of applicable regulations and policies impacting digital banking.
• Regulatory & Compliance Awareness: Assists senior team members in ensuring compliance requirements are met.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree or equivalent work experience: in Engineering, Data & Analytics, or Technology related fields - Required.

• 1+ Years of analyst or technology related work experience - Required.

• Strong analytical and research skills, with attention to detail.
• Ability to organize and synthesize data into clear insights.
• Interest in digital banking, customer experience, and fintech trends.
• Excellent verbal, written, interpersonal communication skills.
• Proficiency in Excel, PowerPoint, and data analysis tools.
• Knowledge and understanding of banking industry: products, services, operational policies and procedures.
• Strong critical thinking and problem-solving skills, business acumen and judgement.
• Proactive work style with a strong work ethic, be a self-starter, have demonstrated ability to multi¬task and work well under pressure with a positive and team-centered attitude.
• Strong collaboration skills: comfort level talking to different teams and levels.
• Demonstrated ability to juggle and prioritize among multiple tasks.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

$50,625.00 USD$92,500.00 USD

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston,New York-New York

Organization: Santander Bank N.A.