Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Associate, Physical Security is responsible for managing life safety & physical security activities for assigned facilities. Responsibilities include oversight and management of contract security staff and the buildings critical security systems (access control, CCTV and Alarm). Accountable for developing and implementing security & life safety procedures and standards to ensure compliance with Santander's policies; developing and maintaining the buildings emergency response plans and ensuring compliance with local fire codes and life safety standards. The Building Security Manager will be required to foster relationships with building tenants; Santander's businesses; security integrators; neighboring businesses and with local police and fire department officials.

• Conduct annual reviews of the physical security program at corporate buildings to ensure compliance with Physical Security Standards and Procedures.   
• Conduct building risk classification assessments for all corporate back-office locations throughout assigned region per the risk classification process.   
• Liaison with building security and landlords to share intelligence and address physical security concerns and areas for improvement.
• Manage regional portfolio of physical security projects for retail branches and ATMs, ensuring compliance with Santander Security Standards.   
• Develop security plans for building, branches, and ATMs taking in account Design, Approval, Funding, Implementation, Assurance, and Training to ensure that projects meet started schedules. 
• Conduct annual branch and Remote ATM site inspections to identify potential issues or gaps in security measures.
• Oversight of parking lot security and valet services to ensure team member safety.
• Conduct physical security device inspections in back offices without assigned security staff. Coordinate inspections with locations with security staff.
• Manage contract security staff within assigned region to included updating post orders, reviewing guard tours results, reviewing incidents reports, and periodic staff inspections.
• Ensure incidents and threats are appropriately escalated per the Corporate Security Incident Response Procedure and cases are properly documented in the case management system.

• Respond to threats in the workplace, coordinate with law enforcement and arrange measures to protect colleagues at risk per the Workplace Threat Response Procedure.
• Provide support for life safety programs to include onsite coverage for evacuation drills, inspection of safety hazards, training, AED, etc. 
• Conduct assigned investigations related to bank robbery, workplace violence, ATM attacks, insider threats, and outside threats that may impact Santander or its employees.    
• Develop liaison with local and federal law enforcement as well as industry peers.
• Assist with providing protective services for corporate events and board meetings as needed.  
• Assist Human Resources to provide security during high-risk employee terminations as needed.

• Collaborates with Corporate Security Intelligence and local authorities to formulate responses to local security threats that may impact the building and its occupants.
• Collaborates with Santander's businesses and Corporate Security specialists to develop security plans for special events and VIP visits.
• Builds and maintains collaborative relationships and frequent communication with building tenants and Santander businesses to include security and life safety messages, alerts and the implementation of procedures.
• Develops and drives security & safety initiatives designed to promote a safe business environment for building occupants and visitors.
• Develops and implements plans in response to security, fire and medical emergencies.
• Documents and escalates incidents that occur within the building or in proximity to the building as required by Corporate Security's Incident Reporting Procedures.
• Recommends, develops and implements security & safety improvements to include enhancements to security, fire and communication systems to ensure compliance with local codes and regulations.
• Leads and conducts inspections to identify and document security and safety concerns and ensure that issues are escalated for prompt remediation.
• Provides leadership and direction to the contract security team to ensure quality service, emergency response capability, coverage of critical posts and assurance that all security officers are trained according to agree upon requirements.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Security management, Electronics, Technology or equivalent. - Required.

• 5+ Years Security experience required, preferable with exposure to building technologies supporting commercial real estate. - Required.

• Excellent verbal and written communication skills.
• Demonstrated skills in managing vendor and solution/service providers.
• Strong organizational skills with ability to set priorities; manage multiple projects and meet project deadlines.
• Ability to effectively interface with all levels of employees.
• Exhibit and champion excellence in work and willingness to embrace change.
• Flexibility with schedule and ability to work beyond regular business hours.

Certifications: No Certifications listed for this job.

It Would Be Nice for You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston

Organization: Santander Holdings USA, Inc.