Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Director, Fraud SAR Analysis and Process Oversight, will report to the Head of Financial Intelligence Unit (FIU) within AML Compliance and will be accountable for the leading and overseeing the Fraud SAR operations team, the fraud referral process, and related Suspicious Activity Reports (“SAR”) and providing end-to-end BSA / AML oversight from fraud detection / identification to SAR filing. 

• Oversees the Fraud SAR team operations to minimize the company’s exposure to risk.
• This includes creating and managing fraud referral and SAR metrics, monitoring of fraud trends, oversight of team QC/QA, RCSA, exams and audit.
• Responsible for Fraud SAR related procedures and training materials. Facilitates partnerships with business leaders on IT projects, fraud detection, fraud referrals, and fraud trends.
• The Director will continuously oversee and evaluate the fraud referrals and Fraud SARs program to ensure appropriate alignment to BSA / AML policies/procedures and regulatory expectations while anticipating changes in the industry, market, and regulatory environment.
• The Director will lead expanded BSA / AML oversight of the Fraud Operations Teams to ensure potential suspicious activity is identified and referred timely for SAR consideration, while providing continuous reporting to Management.
• Accountable for daily team oversight of the Fraud SAR team operations including team administration, fraud referral and SAR metrics service level agreement reporting, support fraud internal/external SARs reviews/approvals/escalations and provide direct oversight on sales integrity and insider SAR program.
• Provide expanded BSA / AML end-to-end oversight of the Lines of Business and the Fraud Operations team providing BSA / AML related input on fraud detection/prevention strategies, issues/escalations/action drivers, fraud trends, fraud models, fraud key data elements, fraud identification-to-referral to AML to ensure comprehensive and timely suspicious activity reporting.
• Partner with business leaders from Fraud Operations, Lines of Business, and IT on projects related to fraud detection identification, fraud referrals and fraud SAR.
• Lead and oversee activities related to QC/QA, RCSA, ongoing compliance testing and for internal audit exams, state and federal regulatory exams, and supervision including consolidation of findings, remediations and management reporting.
• Provide SME support on fraud and fraud internal/external SARs to Lines of Business and inform AML compliance management team.
• Draft, develop, maintain, and enhance fraud SAR related procedures, training materials, metric reporting, and performance tracking.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field. - Required.
Master's Degree Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field. - Preferred.

9+ years experience or demonstrated required level of proficiency, in the US banking industry & Financial Crime.

Experience at a large US National Bank including Fraud/AML Investigation Management including review/approval of Suspicious Activity Reporting experience.

Subject Matter Expert in Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and all other relevant regulations.

Law enforcement experience also desirable.

• Advanced working knowledge of Financial Services rules and regulations.
• Advanced experience and exposure working with regulatory driven deadlines.
• Advanced Microsoft Excel skills.
• Advanced project management skills.
• Ability to build rapport, garnering respect and credibility across lines of business.
• Ability to handle multiple competing priorities simultaneously in a fast-paced and dynamic financial services environments.
• Ability to influence all levels of employees in a collaborative cross-cultural environment.
• Ability to direct, train and guide peers, subordinates and management.
• Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed.
• Ability to influence and active persuasion to gain cooperation of others.
• Ability to adjust to new developments/changing circumstances.
• Ability to effectively communicate and build relationships with multiple levels of the organizational structure, including senior level management.
• Ability to foster and embed a strong risk culture.
• Ability to maintain and report on confidential information in an appropriate manner.
• Ability to convey a sense of urgency and drive issues/projects to closure.
• Excellent written and oral communication skills.
• Strong leadership, supervisory, and customer service skills.

Certifications:
No Certifications listed for this job.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

Review the internal eligibility guidelines here. If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston,Texas-Dallas,Florida-Coconut Grove

Organization: Santander Holdings USA, Inc.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.