USA Job Family Description: Primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.

USA Job Function Description: Primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.

The Digital Identity Manager will be responsible for leading cross-functional requirements and design sessions that span multiple aspects of customer identity including Security, Fraud, CIP, and AML compliance. The role is key to maintaining consistent representation of the customer identity requirements across various user journeys, business features, and system integration points. The position is a member of the Core Platform Capabilities team that ensures the alignment and optimization of cross-cutting capabilities and key processes, including Identity, Security, Data, Chatbot & AI, and Release Management, to deliver seamless customer experiences while meeting compliance standards. Critical in ensuring flexibility, scalability, and customer-centric solutions that meet both and current business needs.

Essential Functions/Responsibility Statements:

• Lead cross-functional requirements definition and product design for fraud and identity management integration according to a strategic plan and program increment delivery schedule
• Coordinate reviews, approvals, and working sessions among stakeholders, development teams, partners and other functional delivery teams
• Evaluate tradeoffs of implementation options to maximize business value while managing risk, cost, and speed to market considerations
• Manage third-party relationships for service level, compliance, and strategic alignment to product vision
• Communicate updates to strategy, vision, and delivery progress to executive and cross-functional team
• Monitor industry trends and best practices for maintaining a product backlog of enhancements and new capabilities
• Conducts channel/product gap analysis, competitive research and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital backlog.
• Analyze client needs and market research in order to decide which are the priorities to be targeted and provide an adequate response to the client segments being addressed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• BS/BA degree or higher: Engineering, Data & Analytics, or Technology-related fields Required
• Master's Degree or equivalent work experience. Strong Business knowledge and sound business sense Pref

Work Experience:

• 7+ Years Relevant and related work experience in Engineering, Data & Analytics, or Technology-related fields - Required
• 2+ Years Management Experience - Preferred

Skills and Abilities:

• Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms
• Experience in developing digital product backlog and roadmaps with aggressive product delivery cycles
• Must be an exceptional collaborator, able to build and leverage relationships at all levels of the organization
• Strong controls mindset with a demonstrated ability to place the Bank’s control agenda at the fore front and a track record of developing and executing compensating controls alongside new product development
• Strong technology capabilities - must be able to manage major technology products end-to-end and develop key solutions for scalability
• Strong track record on product delivery and team leadership, managing complex and concurrent programs in dynamic organizations.
• Knowledgeable about the external environment including Main banking competitors, Regulatory environment, Global Economy, Latest innovations and technologies.
• Strong track record of Agile change leadership from inception through to execution and embedding, including establishing the vision and mandate for change, assessing the impacts, planning the approach and resources, and engaging stakeholders.

EEO Statement:  At Santander, we value and respect differences in our workforce.  We actively encourage everyone to apply.   

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston,New York-New York,Florida-Coconut Grove

Organization: Santander Bank N.A.