Community Development Finance Relationship Manager

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Community Development Finance Relationship Manager is responsible for the sales, service and retention of complex community development investment customers for the Company's Community Reinvestment Act (CRA) Program. The incumbent develops new business and manages portfolios and credit quality for an assigned portfolio of commercial customers. Will develop and manage complex accounts that meet the banks investment requirements and maximize profitability while minimizing risk. Will also act as a primary business relationship owner for new, complex community development investments with a focus on Low-Income Housing Tax Credits, but may also include New Market Tax Credit and Small Business Investment Company Private Equity Funds and other Alternative Investments.

• Leads the due diligence process on new investments including conducting due diligence and financial analysis as well as working in collaboration with credit professionals to produce credit memos for new investments.
• Represents Santander in civic and community functions to further enhance the organization’s brand and develop expanded business.
• Advises local management on strategies and action plans to fulfill their goal under CRA.
• Drives development and execution of CRA Strategy to ensure performance against CRA goals.
• Develops tactics within their market along with local market management to accomplish CRA objectives.
• Manages regulatory reviews to ensure that Company CRA activities are sufficient to pass periodic compliance tests to enable ongoing operations, acquisitions and other activities to continue.
• Develops and maintains solid relationships with community based organizations, political leaders, State agencies and advocacy groups who will support the Company in attaining its goals under the CRA.
• Reviews, recommends and refers complex community development loans and investments to the business lines.
• Prepares and communicates periodic self-assessments of the Company’s CRA performance, including: interpreting statistical results, communicating results to Company management and CRA Steering Committee, and recommending adjustments to business plans.
• Ensures work is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on the Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.
• Leads reporting on the pipeline for potential community development investments.
• Works with credit, compliance, and internal and external auditors to ensure investments are originated and managed within policy and applicable laws and regulations.
• Monitors credit quality within assigned portfolios, in partnership with portfolio management, and takes action as appropriate.
• Identifies, evaluates, structures and documents new investments. Performs site visits to investment opportunities
• Subject Matter Expert for qualifying loans, investments and services for CRA credit.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Finance, Accounting, Business or Economics - Required.
• 9+ years of direct CDF and LIHTC experience - Required.
• In-depth knowledge of CRA and Fair Lending regulations required, including HMDA and ECOA.
• Excellent, sales, persuasion and negotiation skills required to represent the Company's interests and come to effective solutions in sometimes adversarial situations.
• Ability to influence others at an operational level regarding new concepts, practices and approaches.
• Demonstrated ability to manage public/private partnerships including excellent project management skills, and the ability to build relationships across public, private and not-for-profit sectors.
• Demonstrated knowledge of Community Reinvestment Act compliance and best practices.
• Extensive knowledge of community development best practices in affordable housing, economic development, and/or neighborhood revitalization.
• Ability to communicate the Bank’s CRA strategies, goals, current needs and risk/reward appetite for community development loans and investments to market leadership and business unit managers.
• Full understanding of the markets demographic, geographic, economic and political context as well as challenges the market faces under the CRA.
• Thorough knowledge of the CRA in order to advise the market on issues.
• Ability to analyze and summarize large amounts of data, identify community needs through data Analysis, and develop written documents outlining actionable strategies to address community needs.
• Ability to understand the environment to facilitate identification and tracking of “missed” opportunities as well as potential new opportunities for community engagement and development.
• Ability to represent the Bank in public and community forums.
• Strong verbal and written communication skills and ability to communicate complex financial situations and ideas in a simple way.
• Ability to understand the market’s community development needs, changes thereto and the lending, investment and service opportunities for low-to-moderate income individuals and areas, and if the Bank offers the products and services to meet them.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.