Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Associate, Business Analysis, is primarily responsible for working with our retail bank network and newly launched digital bank, Openbank, to help the Strategy team define the future roadmap and decision making process. This will require high level strategic thinking and solving processchanges,testcases, and datamapping. We are part of an exciting initiative as we transition to becoming a digital bank with branches and are a nimble team that assesses, updates and creates the framework and strategic initiatives necessary to propel Santander forward.

• Provide expertise across multiple functional groups as we continue to launch our digital bank throughout our physical network.
• Participates in operational initiatives which includes developing work plans, gather and synthesize data, conduct analyses and implement recommendations.
• Contributes to operating excellence for the organization, including measuring/reporting progress against key objectives and contribute to business updates/quarterly reviews. 
• Analyze business processes to identify potential issues and recommending levers for improvements.
• Conduct analysis of business processes and functional requirements; preparation of appropriate documentation to communicate and validate the findings.
• Communicates with LOB partners, understands the problem at hand and ensures end-product quality.
• Works with cross-functional task forces to identify and document functional requirements, work flow, information sources and distribution paths, and system specifications.
• Provides expert input and best practice guidance on areas of subject matter expertise.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: Business, Economics, Accounting, Statistics or equivalent field. - Required.

5+ Years Experience in Change Management with significant direct business analysis experience in technology or financial services. - Required.
5+ Years Experience working in project teams executing cross functional projects with technology -based teams - Required.
5+ Years Experience interacting with management, presenting, and acting in a professional manner. - Required.
5+ Years Experience creating PowerPoint and MS Project software reports. - Required.

2+ Years in a Management Consulting role - Required.

• Ability to understand the “big picture" while maintaining exceptional attention to execution details.
• Excellent written and oral communications.
• Excellent organizational skills and keen attention to detail.
• Capacity for advanced problem solving and critical thinking.
• Proficient in MS Office applications, experience with MS Project or equivalent an advantage.
• Advanced knowledge in Microsoft Excel, including but not limited to data transformation, functions/expressions, VBA, Macros.

• Structure and package your work into compelling presentations and communications that influence various audiences including executives.
• Strong logical thinking, problem solving and decision making skills.
• Familiarity with business cycles, both fiscal and calendar.
• Highly analytical with strong attention to detail.
• Self-directed and able to flourish in a fast-paced environment.

Certifications:
No Certifications listed for this job.

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston,New York-New York

Organization: Santander Bank N.A.