Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Representative, Bankruptcy is responsible for the handling all Bankruptcy accounts from inception to completion and for following federal, state and district guidelines as well as policies & procedures.

• Reviews and validates court documents, account data, and referrals to local counsel.
• Performs timely Bankruptcy functional servicing.
• Monitors court dockets for changes within the bankruptcy case.
• Reviews trustee websites for compliance with the bankruptcy plan.
• Refers litigation request to SC litigation team to submit accounts to outside counsel.
• Services Inbound calls via Intercept/Overflowing accordance w/ Quality Assurance (QA) requirements.
• Documents all account activity in the system of record.
• Ensures compliance with policies and procedures with the Fair Debt Collection Practices Act and Bankruptcy Code.
• Escalates risk issues identified to manager.
• Prepares Proof of Claim documentation for next level review and redacts servicing documents, including titles and contracts.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

H.S. Diploma: - Required.
Bachelor's Degree or equivalent work experience Business, Finance, or equivalent field. - Preferred.

2+ Years Bankruptcy, Collections or equivalent experience. - Preferred.

• Ability to maintain confidentiality at all times.
• Ability to initiate collections process and communicate in an assertive, compassionate, respectful, and successful manner.
• Strong verbal and written communication skills.
• Must have a basic working knowledge of regulations and collection policies and procedures.
• Proficient organizational and time management skills.
• Ability to understand collection laws.
• Computer proficiency, including Microsoft Word skills and Excel, Internet, familiarity with collections software and programs.
• Strong customer service skills.
• Ability to maintain poise under pressure.

Certifications:
No Certifications listed for this job.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location: Austin, TX, REMOTE - Texas

Other Locations: Texas-Austin,Arizona-Phoenix

Organization: Santander Bank N.A.