Whole Loans Operations - Lifecycle Management, Associate

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

Overview

The Whole Loans Operations Associate plays a crucial role in executing the end-to-end operational processes supporting the acquisition and sale of residential mortgage products (Qm, Non Qm and RTL’s and other mortgage products), reconciling loans remittances against the loan servicers, executing the payments for loans buys and sells as well as supporting the operational processes ahead of securitization of the mortgages.

Job Function Description

Responsible for the execution of day-to-day operations for the Whole Loans business. Aims to deliver superior service to clients, internal and external, by executing according to policies and procedures ensuring high operational standards to execute service delivery.

Key Responsibilities

Lifecycle management for whole loans including funding, servicing, and sales.
Daily cash management associated with the whole loan activity:
- Communicate with the desk daily to confirm liquidity requirements.
- Work with internal counterparties to ensure financing is completed accurately and timely.
Whole loan fundings:
- Act as liaison between trading desk, external clients, and Operations.
- Face off with the trading desk daily to ensure effective and efficient processes and mitigate risk.
- Work with cash management to ensure the accurate and timely funding of whole loan purchases.
- Liaise with custodians to ensure accuracy of inventory/collateral reports.
Whole loan servicing:
- Act as liaison between the firm and external clients/vendors to process monthly servicing timely and accurately.
- Reconcile and process monthly remittance reports from servicers including interim.
- Work with the desk daily to ensure data integrity within the risk management system.
Whole loan Sales:
- Work with the desk to verify the economic details of the settlement and ensure that the receipt of funds matches the risk management details.
- Process risk management entries to reconcile and settle all transactions accurately and timely.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In-depth knowledge of the Operational processes supporting Whole Loans Operations.

Skills:

In depth knowledge of residential mortgage products including Qm, Non Qm and RTL’s as well as other mortgage products.
Proficient knowledge of the remittance reconciliation process with mortgage servicers.
In depth knowledge of the purchase, sales and settlements of mortgages.
Able to analyze mortgage cashflow projections and identify differences between firm records and mortgage services record.
Proficient working with loan files from mortgage services and able to map and reconcile data as needed.

Key Competencies:

Advance user of SBO2000 and Centricity software packages.
Advance user of office tools in particular Excel.
Python programing language a plus.

Education:

Bachelor's Degree or equivalent work experience.

Work Experience:

2-5 Years

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.