Director, Business Control & Risk Management-Metrics and Reporting

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
Director, Business Controls & Risk Management overseeing the Metrics and Reporting Center of Excellence will operate within the First Line of Defense (“FLoD”) and is directly accountable to lead the Business Control Metrics and Reporting team in the oversight and governance of business execution against the Enterprise Risk Management Framework. The Director is accountable for the evaluation and improvement of the control environment. The Director supports and leads the risk evaluation of the various business components including the operating functions across the collective and individual business(es). Continuously evaluates the industry, market and regulatory environment to anticipate changes and help ensure appropriate alignment and control model with potential business scenarios that may change the business(es) risk profile. The Director leads a team that works to continuously identify, assess and action various risks throughout the business following established risk program requirements. They will lead governance routines (as appropriate) to report and escalate as necessary to executive management and corporate risk partners while driving a cultural awareness of risk management practices and interacts with all lines of internal risk management peers including other FLoD teams, corporate risk functions and internal audit.

Supports the oversight of FLoD metric programs and development of FLoD metrics. This person proactively identifies deficiencies in existing business processes/controls. Assists business process owners in the documentation of identified issues and composition of corrective action plans where applicable. Has the ability to partner with other FLoD Control functions to ensure consistency in strategies and execution and the effective utilization of staff resources along with the business acumen and perspective to understand the role the Enterprise Business Control Office plays in keeping Santander safe and sound.

• Management of the Key Risk Indicator (“KRI”) and Risk Appetite Statement (“RAS”) Programs for the FLoD including metric definition, establishing and setting metric thresholds, monitoring and assessment of the metric inventory across all business lines, development and maintenance of reporting as dashboards.

• Preparing aggregated Executive and Management level reporting of enterprise Business Control metrics as well as program health and performance including governance forum materials.

• Coordinating with Second Line of Defense (“SLoD”) teams across the enterprise for preparation of Committee level reporting.

• Collaborating with Business Control Officers (“BCOs”) across the enterprise to establish and implement Control Performance Indicators (“CPIs”) as well as post-implementation program oversight.

• Maintain metric inventory in HERACLES and any other required systems/tools as well as support the FLoD in conducting annual metric reviews.

• Oversight of FLoD adherence to Santander US Standards governing KRI, CPI, and RAS programs.

• Facilitate discussions on behalf of the FLoD with key stakeholders across the organization and lines of defense including but not limited to: Working Groups, Business Forums, and other Governance structures.

• Manage a team at varying levels aligned to support the KRI, CPI, and RAS programs.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field. - Required.

• 5+ years Risk Management, Internal Controls, Auditing, Credit Management, relevant line of business experience and/or legal or regulatory experience.

• Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services.

• Foundational understanding of the regulatory environment and how the products/services Santander Consumer engages in are viewed by the Second Line of Defense and Regulators.

• Ability to constructively work both independently and in collaborative environments involving all levels of management and employees.

• Ability to collaborate with internal and external service providers to establish resource requirements, scheduling, assignments and service levels.

• Ability to build internal and external networks of information resources within the risk management ecosystem.

• Moderate knowledge of Microsoft Office Suite of Applications.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.