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Sr. Specialist, Claims & Fraud Operations

Apply Req ID: Req0953762 Date posted 05/02/2022
Sr. Specialist, Claims & Fraud Operations

Framingham, United States of America

WHAT YOU WILL BE DOING

Responsible for the day-to-day operations of the Fraud Ops New Account Screening Team. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes, and technology. Dedicated to the acquisition of product knowledge and expertise as needed to demonstrate depth and breadth of operational skills consistent with a Senior Specialist role.

Strong candidates will demonstrate a commitment to establishing and maintaining a comprehensive understanding of both Santander, and industry-relevant risk practices. In addition, the ideal candidate will exercise sound judgment and objectivity when rendering decisions consistent with proven Fraud Operations review protocols.

Evidence of having provided review, analysis, and sustained solutions to a range of complex cases. Documented practice of having successfully used available data, prescribedtools, and acquired subject matter expertise to resolve complex issues.Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

WHAT WE ARE LOOKING FOR

EXPERIENCE

EDUCATION

COMPETENCIES

English

Primary Location: Framingham, Massachusetts, United States of America


Other Locations: Massachusetts-Framingham,Rhode Island-East Providence


Organization: Santander Bank N.A.

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.

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