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Direct to Consumer Mortgage Loan Officer - Framingham, MA

Framingham, Massachusetts

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Solid handshake? Winning smile? Big, bold and bright ideas? If that sounds like you, it’s time to drop everything and start getting excited – because we’re waiting to welcome you to an awesome future. One where you’ll be able to give your entrepreneurial spirit room to grow as you build a rewarding career alongside people as friendly and enthusiastic as you are. So get some screen time with the videos below, and discover how you can Santander.

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Success Profile

What makes someone successful at Santander?
Check out the top traits we’re looking for and see if you have the right mix.

  • Enthusiastic
  • Entrepreneurial
  • Outgoing
  • Personable
  • Problem-solver
  • Results-driven

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Benefits & Rewards

  • Healthcare

    Medical, Dental, Vision Pre-tax Health Accounts, Short- and Long-term Disability EAP, Health Advocate Services

  • Savings Plans

    401(k) Retirement Plan Up to 5% 401(k) Matching Additional Investment Options

  • Family Support

    Paid Parental Leave, Adoption Assistance, Dependent Care FSA, Tax-advantaged Transit/Parking Legal Assistance Plan

  • Insurance

    Life, accidental death, business travel accident, long- and short-term disability insurance coverage

  • Additional Perks

    Tuition and computer purchase reimbursement, plus discounts for cell phone, fitness and auto/home insurance

  • Work/Life Balance

    Paid Time Off (PTO), Holiday Time Off, Volunteer PTO, Travel Discounts

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Job Description

Req ID: 2102455
As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
Santander Bank is seeking a Direct to Consumer Mortgage Loan Officer for our expanding Mortgage department. 
The Direct to Consumer Mortgage Loan Officer is responsible for:
  • Providing consistent high quality customer service to capture mortgage loan business and/or HELOC business by telephone communications from a variety of lead generation sources.
  • Providing servicing to customers seeking mortgage loans, ensuring compliance to Retail Mortgage Lending policies and procedures.
  • Performing loan origination work including completing loan applications and updating databases for loan products sales and referral services.
  • Calling and e-mailing clients or prospects, and cross-selling bank deposit products.
  • Responding to and resolving customer inquiries on loan application status.
  • Keeping informed of changes, trends and developments in the mortgage industry including, regulations, bank products and services and procedures.
  • Providing service and overseeing all actions during the loan origination process to manage the relationship with the customer and ensuring the mortgage loan closes based upon mutually acceptable terms.
  • Managing mortgage pipeline, assisting customers, inputting applications, and reviewing financial and credit data.
  • Providing consistent quality customer service to internal and external customers that meet or exceed Santander established standards.
  • Identifying the customers’ needs, educating and selling customers on mortgage, HELOC, and other bank deposit products.

  • 2+ years of Retail Mortgage lending experience is required.
  • Demonstrated proficiency in residential mortgage origination.
  • High school graduate or equivalent.
  • Ability to assess financial needs.
  • Knowledge of mortgage loan regulatory requirements and residential loan products.
  • Proven sales track record.
  • Strong verbal and written communication skills.
  • In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.  We actively encourage everyone to apply.


Primary Location: Framingham, Massachusetts, United States


Other Locations: Massachusetts-Framingham


Organization: Santander Bank, N.A.

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