Dealer Relationship Manager - San Jose, CAApply Req ID: Req0949952 Date posted 04/19/2022
WHAT YOU WILL BE DOING
The Dealer Relationship Manager (Sr. Specialist, Dealer Sales) is responsible for developing and maintaining relationships with dealers in their assigned territory, advising on the Company's underwriting guidelines, programs, and products in their specific market and policies and procedures as a whole. They focus the majority of their time deepening relationships with their dealers by day to day management of dealer accounts, assisting in the loan process, and providing best in class customer service and generally acting as a liaison between their dealerships and the corporate office.
Essential Functions/Responsibility Statements:
Accountable for creating and executing the organization's overall Sales strategy for the Consumer Auto Finance business line.
Builds and maintains relationships with the organizations Automotive Dealer Partners in order to advise on the company's products, programs, underwriting guidelines and processes and to increase overall application submission rates and profitability.
Serves as the lead point of contact for all customer relationship matters.
Ensures the timely and successful delivery of our solutions according to customer needs and objectives.
Develops new business with existing clients and/or identify areas of improvement to meet goals.
Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or equivalent work experience
3-5 years ; Sales, Client Relations, Account Management, and/or Relationship Management.
Skills and Abilities:
Demonstrable ability to communicate, present and influence key stakeholders as appropriate.
Direct experience demonstrating best in class customer service and relationship building skills.
Excellent written and verbal communication and negotiation skills.
Strong presentation and public speaking skills.
Strong problem solving skills.
Ability to manage time effectively and prioritize multiple tasks.
Ability to maintain confidentiality.
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
WHAT WE ARE LOOKING FOR
EDUCATIONBachelor of Science (BS), Other
COMPETENCIESBachelor of Science (BS) English
Primary Location: Santander Consumer, Texas, United States of America
Other Locations: Texas-Santander Consumer
Organization: Santander Consumer USA Inc.
As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.