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User Acceptance Testing Associate

Apply Req ID: oCnkffwi Date posted 06/13/2021


Job Family: Information Technology

Designs, analyzes and supports the company's information technology structure, systems and processes. Acquires, designs, implements and operates the company's information technology resources (e.g., computer hardware, operating systems, communications, software applications, data, databases, etc.). Deploys, acquires, maintains and ensures security of information technology assets. Plans and tests processes to ensure compliance with system requirements, business objectives, security standards and other technical requirements.

Job Function: Software Validation & Testing

Designs and develops and executes quality assurance programs and policies. Tests and analyzes software to ensure compliance with specified standards and end-user requirements. Conducts test planning, writing test cases, test case automation, and test execution/defect tracking. Drafts, revises and approves test plans and scripts to ensure alignment with standards and IT strategy. Coordinates with users to plan user acceptance testing, alpha and beta testing. Plans, documents and directs system tests and resolves issues.

Summary of Responsibilities:

The Associate, Testing analyzes, develops, debugs, executes and maintains automated test cases within the testing environment. S/he promotes and develops awareness of testing methodologies and standards, and continuously enhances knowledge/expertise in own area and keep current with leading-edge technologies trends. May assist in developing test strategies and plans and is also be tasked with analyzing complex technical system problems. In addition, s/he leads projects or subprojects and coordinates rollouts of moderate scope while providing coaching and guidance to team members.

Essential Functions:

  • Acts as Subject Matter Expert conducting complex software/systems testing.
  • Provides guidance and work leadership to less-experienced Quality Assurance/Testing personnel.
  • Leads test releases and system integration for new technology and/or prototype systems.
  • Develops complex test plans with critical business impact related to new or enhanced products and services.
  • Evaluates and recommends new testing processes and systems (automation) between multiple platforms.
  • Leads teams to deliver project milestone results in fast paced environment.
  • Works directly with management and vendors to ensure that project goals and objectives are met.
  • Establishes software quality standards for life cycle, documentation, development methods, testing, and maintenance.
  • Defines, develops and implements software/systems testing standards and procedures, and oversees testing.
  • Documents and analyzes test results, and makes recommendations to improve overall quality.
  • Oversees testing of purchased third-party software and/or services to ensure that company standards and end-user requirements are met.

Other Functions:

  • Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other project managers.
  • Other duties as assigned.


  • Education -
    • Bachelor's Degree: in computer science, software engineering or equivalent field.
    • or equivalent work experience
  • Experience -
    • 5-9 years Experience developing test strategies, test plans, and test cases.
    • Writing test plans and test cases.
  • Skills & Abilities -
    • Ability to evaluate and identify opportunities to improve technology performance.
    • Ability to prioritize and manage workload.
    • Ability to stay continuously informed on current leading-edge technologies industry trends.
    • Project management skills.
    • Ability to build relationships and work collaboratively.
    • Ability to interact with senior-level management and clients and hold technology discussions with non-technical individuals.
    • Ability to comprehend data, draw conclusions from complex reports, and work in a fast-paced, collaborative team environment.


  • Collaboration - Teamwork:
    • Proficient - Applying and Executing
      • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
      • Provides assistance and coaches less experienced team members

  • Customer Focus - Issue Ownership:
    • Proficient - Applying and Executing
      • Addresses customer’s requests, ensures concerns are recorded accurately and action is initiated appropriately
      • Makes extra effort to satisfy customers needs and meet commitments

  • Execution - Accountability:
    • Proficient - Applying and Executing
      • Follows through to meet commitments to others
      • Takes responsibility for achieving strong results, despite balancing multiple complex demands

  • Influence - Information Sharing:
    • Proficient - Applying and Executing
      • Uses information and data effectively to support a position and present a rational case

  • Influence - Two-way communication:
    • Proficient - Applying and Executing
      • Communicates in a timely and straightforward manner
      • Probes for additional information, clarifies assumptions and confirms agreed-upon actions
      • Keeps everyone involved informed about progress and issues

  • Problem Solving - Problem Identification:
    • Proficient - Applying and Executing
      • Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious

  • Risk Business Acumen - Product Knowledge:
    • Proficient - Applying and Executing
      • Understands the relevant products and services and the markets in which they are sold and their risk return to the organization
      • Can identify and speak to major operational issues across the organization

  • Risk Management - Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
    • Proficient - Applying and Executing
      • Executes risk management process and procedures without management direction, and demonstrates awareness of expected results
      • Knows the relationship and impact of actions and results
      • Has an understanding of regulations impacting area supported

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


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