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Specialist, Collections Operations

Apply Req ID: 2105214 Date posted 10/13/2021

The Specialist, Collections Operations provides daily support to collection department including, but not limited to: distribution of internal mail, processing logging and tracking of payments received internally submission and processing of requests for research documentation to be delivered internally or externally.

  • Communicates with other departments regarding special circumstances on customer accounts.
  • Performs other functions as assigned by management.
  • Sets up arrangements for repayment on past due accounts.
  • Takes inbound calls, make outbound calls, or communicate via email to customers.
  • Updates customer information on accounts.
  • Works customer collection issues.
  • At least 12-18 months Collections or customer service experience with bank products
  • PC/ Microsoft Office and predictive dialing experience

  • Bilingual (Spanish) preferred

  • Effective communication skills; ability to negotiate to meet objectives

  • Effective negotiation skills and effective follow-up with customers to ensure adherence to repayment terms

  • Knowledge of all applicable collection laws including FDCPA and GLB

  • Thorough knowledge of overdraft, credit card, and consumer loan portfolios

  • Ability to assist in collection efforts on mortgage portfolio

  • Working knowledge of Repayment Plans, GSE requirements, as well as all applicable state regulations

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.  We actively encourage everyone to apply.

Primary Location: Reading, Pennsylvania, United States

Other Locations: Pennsylvania-Reading

Organization: Santander Bank, N.A.


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