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Middle Office Operations

Apply Req ID: 2003659 Date posted 10/28/2020
Middle Office Operations-2003659


Commercial Banking   Santander’s Commercial Banking Division is an active provider of capital, treasury management and risk management solutions to thousands of small and mid-sized companies in the northeast and across the country. We also have expertise and provide service to specific industry sectors including real estate, asset based lending, energy, education, health care and government.  

Our clients rely on the strength of Santander’s balance sheet and the degree to which our relationship managers understand their businesses in order to develop the most relevant and compelling solutions.  In addition, Santander’s significant international presence in regions around the world uniquely positions us to help companies grow their business, both near and far.

The Middle Office Operations role serves as a front line for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance. Reviews data and assists in resolving escalated problems that may arise during the normal daily, weekly or monthly accounting and reporting. Supervises the tracking of fund data and trades, as well as the maintenance of records. Establishes data maintenance and summarization processes and procedures to improve team efficiency and best support the Middle Office support team. Searches for fail points in processes and provides error reports to clients in compliance with established service level agreements. Reviews error reports and provides feedback.

Duties & Responsibilities
  • Customer service.
  • Support officers.
  • Assists in identifying and implementing process improvements to reduce audit and financial exposure and improve team efficiency.
  • Checks exceptions.
  • Coordinates review of reports and the sharing of reports with Middle Office teams.
  • Escalates external errors.
  • If exceptions are found, confirms that internal and client procedures were followed, processing was on time and in line with FCC regulations and no unnecessary steps were taken.
  • Prepares system-generated reports.
  • Reviews for exceptions.
  • Sets standards for teams report output to be shared with client teams.
  • Supports the achievement of team objectives.

At Santander we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.


  • Bachelor's Degree or equivalent work experience - Business Administration, Finance, or equivalent.
  • 3+ years of experience in an operational support role or the mutual fund industry preferred.
  • A team player who demonstrates work ethic and consistently demonstrates a high level of professionalism.
  • Ability to quickly learn internal and common industry applications.
  • Attention to detail with excellent problem solving skills.
  • Demonstrated knowledge and understanding of commercial or specialty group banking products, and the credit practices/operating risks associated with them.
  • Demonstrated knowledge and understanding of credit policy, compliance, and underwriting requirements.
  • Demonstrated knowledge of Excel, PowerPoint and Internet technologies.
  • Effective multi-tasking and prioritizing skills.
  • Excellent organizational and time management skills.
  • Excellent written, verbal and interpersonal communication skills, ability to multi-task, and work towards tight deadlines.
  • Knowledge of due diligence and risk management requirements
  • Proactive and detail orientated.
  • Strong technical and analytical skills.
  • Communicates in a timely and straightforward manner.
  • Probes for additional information, clarifies assumptions and confirms agreed-upon actions.
  • Keeps everyone involved informed about progress and issues.
  • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change.
  • Follows through to meet commitments to others.
  • Takes responsibility for achieving strong results, despite balancing multiple complex demands.
  • Probes in-depth to understand the customer's business needs.
  • Explores and understands the customer's alternatives and decision criteria.
  • Uses information and data effectively to support a position and present a rational case.


:Business Operations

Primary Location

:Pennsylvania-Philadelphia-1500 Market Street - 06439 - 1500 Market Street-Corp

Other Locations

:Pennsylvania-Reading-601 Penn Street - 06438 - Reading-Corp, New Jersey-Florham Park-200 Park Avenue - 06400 - Florham Park, Pennsylvania-Newtown-3 Terry Drive - 06402 - Newtown-Corp, Rhode Island-Providence-One Financial Plaza - 06360 - One Financial Plaza


:Commercial Banking (4700)



Job Posting

:Oct 28, 2020, 3:00:16 PM


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