Description

Essential Functions:

• Answers inbound calls from Customer Service for all escalated title situations or requests
• Provides professional and customer friendly service to internal and external customers
• Assists customer service, customers, or other areas of the business with inquiries and/or problem resolution in a professional and composed manner.
• Thoroughly reviews and escalates any urgent request that need to be resolved.
• Updates the system with proper documentation for research, tracking, reconciliation and repository purposes
• Adheres to company policies and procedures, code of ethics and all Federal, State and local laws.
• Creates a connection and develops rapport with customers to provide outstanding, personalized service.
• Ensures the delivery of customer’s responses in a timely and accurate manner.
• Maintains performance and production standards to meet department expectations and company goals.
• Ensure calls are completed within a timely manner to be readily available for the next call

Other Functions:

• Special projects as requested
• Performs other duties as assigned