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Representative, Recovery and Reinstatement (Impound Clerk)

Apply Req ID: Req0968585 Date posted 06/09/2022
Representative, Recovery and Reinstatement (Impound Clerk)

North Richland Hills, United States of America

WHAT YOU WILL BE DOING

With over 2.9 million customers and $64 billion in managed assets, Santander Consumer USA (NYSE: SC) is a full-service, technology-driven consumer finance company focused on vehicle finance and third-party servicing. Additionally, operating as Chrysler Capital we provide full-spectrum automotive finance for Chrysler Group dealers; direct-to-consumer lending solutions; plus fleet, lease, floorplan and business lending solutions. We are committed to providing excellent service to our customers, our people and our community by placing our Simple, Personal, and Fair values at the center of everything we do.  Founded in 1995, SC is headquartered in Dallas, TX and currently has over 6,000 Associates across various locations.  For more information visit http://www.santanderconsumerusa.com

We offer a comprehensive benefits package that includes medical, dental, vision and prescription drug coverage which you are eligible for on your date of hire.  We also offer a minimum of 18 days of PTO (with additional days for professional development and volunteering), 11 paid holidays, tuition reimbursement, and a 401(k) plan with immediate company match of 100% of the amount you contribute, up to 6% of your eligible pay.

USA Job Function Description: Manages the day-to-day operations of consumer severely past due customer accounts in order to minimize losses and secure collateral. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.

Essential Functions/Responsibilty Statements:
Receives inbound calls from agents with updated information on accounts identified as pending redemptions.
Places outbound follow up calls to vendors to verify paperwork.
Assists Reinstatement coordinators with timely updates from other departments and vendors.
Generates daily reports and distribute to Reinstatement team members and/or management.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor's Degree or equivalent work experience

Work Experience: 0-3 years ; Six (6) months general office experience or collections experience desired.

Skills and Abilities:
General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
In depth knowledge of repossession and invoicing procedures is essential.
Accurate data entry, typing and ten-key skills.
Good verbal and written communication skills.
Working knowledge of Microsoft Office Suite, including Excel and Word.
Critical thinking skills.
Ability to multitask.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Bachelor of Science (BS) English

Primary Location: North Richland Hills, Texas, United States of America


Other Locations: Texas-North Richland Hills


Organization: Santander Consumer USA Inc.

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.

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