Representative, Account ServiceApply Req ID: Req0955329 Date posted 05/03/2022
WHAT YOU WILL BE DOINGUSA Job Function Description: Acts as a primary point of contact to assist consumer loan customers in resolving account issues and questions. Researches and escalates as appropriate. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan. Essential Functions/Responsibilty Statements: Addresses account status disputes, payment posting issues, customer information updates and requests for documents as received via the ASUR (ASU Request) APF with MySupervisor. Addresses loan modifications such as Temporary Reduction in Payment Plan, Matured Modification, Hardship Modification, Bankruptcy Modification, SCRA Modification and Extensions as received from the customer and business. Addresses address updates and autopay requests as received via physical mail from the customer. Addresses autopay amendments as per account receiving extension, due date change and modification. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: H.S. Diploma or equivalent work experience Work Experience: 0-3 years ; Experience performing general office duties with collection or finance experience desired. Skills and Abilities: Ability to accurately process data entry, typing and ten-key skills. Good verbal and written communication skills. Working knowledge of Microsoft Office Suite, including Excel and Word. Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
WHAT WE ARE LOOKING FOR
EDUCATIONHigh School (High School)
COMPETENCIESHigh School (High School) English
Primary Location: North Richland Hills, Texas, United States of America
Other Locations: Texas-North Richland Hills
Organization: Santander Consumer USA Inc.
As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.