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Process Fulfillment Representative- Titles

Apply Req ID: Req0971112 Date posted 06/09/2022
Process Fulfillment Representative- Titles

North Richland Hills, United States of America

WHAT YOU WILL BE DOING

Essential Functions:

  • Accurately complete title releases for paid in full loans & leases per published state guidelines
  • Handle incoming requests for additional release documents, copy of titles or title maintenance request in accordance with established measures/deadlines and assigned goals.
  • Identifies and resolves escalated release issues within assigned scope.
  • Notarize various business documents while maintaining proper records using state issued notary book and business notary logs
  • Sort and distribute daily incoming mail
  • Research accounts on the discrepancy reports from the title service vendor
  • Process and mail paid in full contracts and letters per published state guidelines
  • Follows all established standards of procedures and guidelines when processing transactions to protect the Consumer and Company.
  • Documents and tracks all account activity in system of record.
  • Maintains effective communication with all colleagues, customers and third parties.
  • Provides daily support and resolution to all internal customers regarding escalated issues.
  • Updates the system with proper documentation for research, tracking, reconciliation and repository purposes.
  • Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations.

High School (High School) English

Primary Location: North Richland Hills, Texas, United States of America


Other Locations: Texas-North Richland Hills


Organization: Santander Consumer USA Inc.

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.

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