Skip to main content

This site functions best with JavaScript enabled

Search Jobs

Sr. Associate, Application Support

Apply Req ID: Req1158616 Date posted 05/25/2023
Sr. Associate, Application Support

New York, United States of America


  • Develops and implements policies and procedures to ensure that systems support the organization's business requirements and meet the needs of end users.
  • Defines system platforms based on user/client needs, cost, and required integration with existing applications, systems, or other platforms.
  • Defines technical standards and functionality tests. Develop specifications, prototypes, or initial user guides as well as be familiar with a variety of the field's concepts, practices, and procedures.
  • Relies on extensive experience and judgment to plan, develop, and implement a system platform framework applicable to the existing environment to accomplish goals and objectives. A wide degree of creativity and latitude is expected.
  • Relies on extensive experience and judgment to plan, develop, and implement a system platform framework applicable to the existing environment to accomplish goals and objectives. A wide degree of creativity and latitude is expected.
  • Works closely with business and technical staff and acts as a key contributor to support complex and critical platform environments.
  • Ensures that the application/systems, data and technology aspects of the architecture are driven by the business imperatives of the organization and that the requirements are managed consistently and effectively to drive the overall architecture.
  • Advises on and participates in governance boards to ensure that the overall architecture delivers the desired benefits to the organization.
  • Serves as a subject matter expert for architectural frameworks, methods and tools and will act as coach to advise and assist varied business and technical staff with appropriate strategy and design disciplines.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


Bachelor's Degree or equivalent work experience

Computer Science/Software Engineering or equivalent field

Work experience

9+ Years, System administration leadership in a large matrixed organization.

9+ Years, Deploying and maintaining software products in a cloud environment.

9+ Years, Experience managing cloud software projects utilizing agile methodologies in a mission-critical environment.

Skills and Abilities

  • Leadership skills to drive evolution and change
  • Ability to drive product vision, strategy, and development roadmap in alignment with sales, business and market direction, and strategy
  • Expert command of DevOps concepts, processes and best practices
  • In-depth knowledge of industry security practices, with special focus on securing and monitoring cloud-based solutions
  • Successful track record of managing a network of partnerships with technical teams to resolve system problems and application-specific issues
  • Ability to quickly ascertain technical status of issues raised using limited information and formulating the best possible issue-resolution plan
  • Understanding of software performance tools, metrics and benchmarks
  • History of building detailed technical artifacts documenting software deployment processes
  • Excellent communication skills, both written and verbal
  • Strong process-oriented approach to all work products
  • Strong customer relationship management skills with ability to prioritize and develop creative solutions to problems
  • Record of managing multiple simultaneous projects on time and on budget
  • Well-versed with a wide range of technologies across web, database, integrations, interfaces, services and server side
  • Strong working knowledge and/or a passion to explore and aptitude to quickly learn a wide range of frameworks, technologies and software development, testing, integration and deployment tools
  • Practical experience and appreciation for DevOps practices and processes that foster automation and collaboration with a goal to build, test and release software and products faster and reliably

Diversity & EEO Statements:  At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Employer Rights:  Employer Rights: This job description does not list all of the job duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You may be evaluated in part based upon your performance of the tasks listed in this job description.  The employer has the right to revise this job description at any time.  This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

For NYC Job Applicants: The base annual salary range for this position is $135,00-$160,000.The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Primary Location: New York, NY, UCM - New York - Park Avenue

Other Locations: New York-New York

Organization: Santander US Capital Markets LLC


Featured Jobs

View All of Our Available Opportunities

Your Jobs

You currently have no jobs saved.

Work in New York

Check out where you could be working if you apply.

About this location

Get the Scoop

Keep your finger firmly on the pulse. Sign up, and you'll receive news, updates and alerts for the newest Santander roles as they become available.

already signed up? click here