Sr. Representative, Recovery & ReinstatementApply Req ID: Req1045852 Date posted 12/09/2022
WHAT YOU WILL BE DOING
USA Job Family Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.
USA Job Function Description: Manages the day-to-day operations of consumer severely past due customer accounts in order to minimize losses and secure collateral. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.
Essential Functions/Responsibilty Statements:
Provides recovery and collection efforts on charged-off accounts and reinstatements.
Recommends settlements as circumstances warrant.
Handles incoming calls related to recovery accounts.
Initiates contact with customers or agencies in an effort to negotiate recovery of collateralized balances.
Provides agents with all the pertinent information to effectively recover the assigned collateral.
Documents all account activity accurately in the computer system.
Assists in other related departments as required by business need.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or equivalent work experience in Business, Finance, or equivalent degree. (Pref)
Other in Equivalent combination of education and experience may be substituted in lieu of degree. Req
Collections experience in automobile collections. , 3 years (Req)
Late stage/recovery experience., 1-3 years (Req)
Skills and Abilities:
Strong knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA) and applicable federal and state statutes.
Demonstrates thorough understanding of the repossession/charge-off processes.
Flexibility, adaptability, and acceptance of change in a dynamic financial environment.
Strong verbal and written communication skills.
Ability to perform basic arithmetic calculations.
Accurate data entry, typing and ten-key skills.
Strong customer experience skills.
Ability to maintain poise under pressure.
Ability to maintain confidentiality at all times.
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Primary Location: Mesa, AZ, Mesa
Other Locations: Arizona-Mesa