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Sr. Representative, Recovery and Reinstatement

Apply Req ID: Req0937795 Date posted 03/17/2022
Sr. Representative, Recovery and Reinstatement

Mesa, United States of America

WHAT YOU WILL BE DOING

With over 2.9 million customers and $64 billion in managed assets, Santander Consumer USA (NYSE: SC) is a full-service, technology-driven consumer finance company focused on vehicle finance and third-party servicing.

Additionally, operating as Chrysler Capital we provide full-spectrum automotive finance for Chrysler Group dealers; direct-to-consumer lending solutions; plus fleet, lease, floorplan and business lending solutions. We are committed to providing excellent service to our customers, our people and our community by placing our Simple, Personal, and Fair values at the center of everything we do.  Founded in 1995, SC is headquartered in Dallas, TX and currently has over 6,000 Associates across various locations.  For more information visit http://www.santanderconsumerusa.com

We offer a comprehensive benefits package that includes medical, dental, vision and prescription drug coverage which you are eligible for on your date of hire.  We also offer a minimum of 18 days of PTO (with additional days for professional development and volunteering), 11 paid holidays, tuition reimbursement, and a 401(k) plan with immediate company match of 100% of the amount you contribute, up to 6% of your eligible pay.

Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

Job Function: Auto Loan & Lease Recovery

Manages the day-to-day operations of consumer severely past due customer accounts in order to minimize losses and secure collateral. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.

Summary of Responsibilities:

The Sr. Representative, Recovery and Reinstatement provides recovery and collection efforts on charged-off accounts through reinstatements. S/he works with customers, business partners, and outside agencies and/or 3rd parties to ensure recovery and collection efforts are processed in a timely and accurate manner.

Essential Functions:

  • Provides recovery and collection efforts on charged-off accounts and reinstatements.
  • Recommends settlements as circumstances warrant.
  • Handles incoming calls related to recovery accounts.
  • Initiates contact with customers or agencies in an effort to negotiate recovery of collateralized balances.
  • Provides agents with all the pertinent information to effectively recover the assigned collateral.
  • Documents all account activity accurately in the computer system.
  • Assists in other related departments as required by business need.


Other Functions:

  • Other duties as assigned.


Requirements:

  • Education -
    • Bachelor's Degree: Business, Finance, or equivalent degree.
    • or equivalent work experience: Equivalent combination of education and experience may be substituted in lieu of degree.
  • Experience -
    • 0-3 years Three (3) years Collections experience in automobile collections.
    • 0-3 years One (1) year previous late stage/recovery experience.
  • Skills & Abilities -
    • Strong knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA) and applicable federal and state statutes.
    • Demonstrates thorough understanding of the repossession/charge-off processes.
    • Flexibility, adaptability, and acceptance of change in a dynamic financial environment.
    • Strong verbal and written communication skills.
    • Ability to perform basic arithmetic calculations.
    • Accurate data entry, typing and ten-key skills.
    • Strong customer experience skills.
    • Ability to maintain poise under pressure.
    • Ability to maintain confidentiality at all times.


Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.


Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

WHAT WE ARE LOOKING FOR

EXPERIENCE

EDUCATION

COMPETENCIES

English

Primary Location: Mesa, Arizona, United States of America


Other Locations: Arizona-Mesa

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.

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