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Sr. Representative, Recovery and Reinstatement

Apply Req ID: oAfUcfwF Date posted 06/23/2020

Description

  • Handle incoming calls related to collateral recovery issues.
  • Properly document all account activity in the computer system.
  • Initiate repossession of collateral when located if the value of the unit warrants recovery.
  • Provide agents with all the pertinent information to effectively recover the assigned collateral.
  • Ensure all accounts in the specialists queues are worked daily.
  • Initiate contact with customers or agencies in an effort to negotiate recovery of collateralized balances.
  • Have a thorough understanding of the repossession/charge-off processes.
  • Recommend settlements as circumstances warrant.
  • Negotiate value and interest to adequately protect SC USAs interest in collateral.
  • Determine need to assign accounts to outside counsel based on experience, district guidelines, and written procedures.
  • Monitor and follow-up on plan confirmation, dismissal of Bankruptcy, and discharge of debt.
  • Monitor discharged Chapter. 7 Bankruptcy for monthly payments.
  • Assist in reporting and tracking of all Bankruptcy processes.
  • Assist outside counsel in requested action against debtor.

Handle incoming calls related to uncollectible accounts and non-collateral overflow

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