Sr. Customer Account SpecialistApply Req ID: Req0968880 Date posted 06/06/2022
WHAT YOU WILL BE DOING
USA Job Function Description: Acts as a primary point of contact to assist consumer loan customers in resolving account issues and questions. Researches and escalates as appropriate. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.
Essential Functions/Responsibility Statements:
Responsible for making business decisions inclusive of but not limited to deferment approvals/denials and late fee approvals/denials
Completes all interest rate, term and pay schedule adjustments in regards to the TRIPP, BK, Matured or Hardship processes.
Processes all modifications within compliance and policy guidelines as set by the business.
Manually corrects all system related errors or issues due to system defaults within automation processes.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Bachelor's Degree or equivalent work experience
Work Experience: 3-5 years ; Financial Services Industry experience.
Skills and Abilities:
Demonstrates understanding of loss prevention and collection policies and procedures and be familiar with the Fair Debt Collection Practices Act (FDCPA).
Experience working within Shaw IL.
Excellent communication, organizational and problem solving skills.
Ability to maintain confidentiality and professional demeanor while working with internal and external customers.
Ability to demonstrate analytical capabilities.
Advanced knowledge of PC applications including Microsoft Office.
Ability to complete multiple concurrent tasks while meeting rigorous deadlines.
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Primary Location: Mesa, Arizona, United States of America
Other Locations: Arizona-Mesa
As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.