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Representative, Process Fulfillment - Insurance

Apply Req ID: Req0934104 Date posted 03/08/2022
Representative, Process Fulfillment - Insurance

Mesa, United States of America


USA Job Function Description: Accountable for the completion of transactional account processes, including: Repair Claims, Total Loss Claims; Title Release requests and ensures accurate posting of all transactions to customer accounts. Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations. Supports respectful customer experiences throughout life of loan.

Essential Functions/Responsibilty Statements:
Receives and reviews incoming work, processes account transactions, and verifies to ensure account accuracy.
Follows all established standards of procedures and guidelines when processing transactions to protect the Consumer and Company.
Organizes and completes work accurately and in accordance with established measures/deadlines and assigned goals.
Documents and tracks all account activity in system of record.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor's Degree or equivalent work experience

Work Experience: 0-3 years ; Financial Services Industry experience.

Skills and Abilities:
Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
Intermediate to advanced typing and data entry processing skills.
Ability to ommunicate effectively and professionally with internal and external customers.
Ability to handle multiple tasks simultaneously.
Excellent organizational and time management skills with strong attention to detail.
Ability to educate customer on a service or product solution.
Ability to work effectively as a team member.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Mesa, Arizona, United States of America

Other Locations: Arizona-Mesa

Organization: Santander Consumer USA Inc.

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.


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