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Representative, Collections (Mesa -May)

Apply Req ID: Req0950248 Date posted 05/09/2022
Representative, Collection ( May)

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WHAT YOU WILL BE DOING

USA Job Family Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

USA Job Function Description: Accountable for the day-to-day support of consumer loan and lease accounts in all stages and statuses in order to ensure that payments are received in a timely manner and to minimize losses. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.

Essential Functions/Responsibilty Statements:
Daily collection calls on early stage consumer debts and updating collections system account entries.
Collects delinquent installment and revolving loans by contacting borrowers by telephone or correspondence to obtain payment, performing proper documentation.
Educates the customer about the terms of the contract.
Seeks to identify the reason for customer inquiry and/or delinquency and assists the customer in resolving the problem permanently.
Meets assigned standards and expectations as required.
Adheres to all company policies and procedures.
Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).
Maintains current knowledge of regulations, industry trends, and economic conditions that may affect the collections function.
Assists with special projects as requested.







Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience in Business, Finance, or equivalent degree. (Pref)
Other in Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieu of degree. (Pref)

Work Experience:
Collections experience., 0-3 years (Req)
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Skills and Abilities:
Ability to maintain confidentiality at all times.
Ability to initiate collections process and communicate in an assertive, compassionate, respectful, and successful manner.
Strong verbal and written communication skills.
Must have a basic working knowledge of regulations and collection policies and procedures.
Proficient organizational and time management skills.
Ability to understand collection laws.
Computer proficiency, including Microsoft Word skills and Excel, Internet, familiarity with collections software and programs
Strong customer service skills.
Ability to maintain poise under pressure.
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Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

WHAT WE ARE LOOKING FOR

EXPERIENCE

EDUCATION

COMPETENCIES

English

Primary Location: Mesa, Arizona, United States of America


Other Locations: Arizona-Mesa

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.

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