Skip to main content

This site functions best with JavaScript enabled

Search Jobs

Collateral Recovery Specialist

Apply Req ID: owZLcfwc Date posted 05/22/2020

Description

Summary of Responsibilities:

  • Under direct supervision of the Loss Recovery Manager, the Collateral Recovery Specialist provides recovery efforts on charged-off accounts through repossession assignments, and reinstatements. This team member has contact with customers, other departments and outside agencies and/or 3rd parties.


Essential Functions:

  • Handle incoming calls related to collateral recovery issues.
  • Properly document all account activity in the computer system.
  • Initiate repossession of collateral when located if the value of the unit warrants recovery.
  • Provide agents with all the pertinent information to effectively recover the assigned collateral.
  • Ensure all accounts in the specialists queues are worked daily.
  • Initiate contact with customers or agencies in an effort to negotiate recovery of collateralized balances.
  • Have a thorough understanding of the repossession/charge-off processes.
  • Recommend settlements as circumstances warrant.
  • Negotiate value and interest to adequately protect SC USAs interest in collateral.
  • Determine need to assign accounts to outside counsel based on experience, district guidelines, and written procedures.
  • Monitor and follow-up on plan confirmation, dismissal of Bankruptcy, and discharge of debt.
  • Monitor discharged Chapter. 7 Bankruptcy for monthly payments.
  • Assist in reporting and tracking of all Bankruptcy processes.
  • Assist outside counsel in requested action against debtor.
  • Handle incoming calls related to uncollectible accounts and non-collateral overflow.


Other Functions:

  • Special projects as requested
  • Performs other duties as assigned
  • May assist in other related departments as required by business need.


Requirements:

  • High school diploma or equivalent
  • Three (3) years Collections experience in automobile collections or minimum one (1) year previous Back End (61+ days delinquency) experience with SC USA - One (1) year previous repossession experience
  • Strong knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA)
  • Accurate data entry, typing and ten-key skills
  • Good verbal and written communication skills
  • Interpersonal skills necessary to promote a cooperative team environment and provide good customer service
  • Working knowledge of Microsoft Office Suite, including Excel and Word
  • Ability to perform basic arithmetic calculations in order to perform duties described above
  • Excellent negotiation skills
  • Ability to maintain confidentiality


Working Conditions:

  • Overtime work may be required throughout the year
  • Shifts and/or schedules may change throughout the year as dictated by management and business needs

Apply

Featured Jobs

View All of Our Available Opportunities

Your Jobs

You currently have no jobs saved.

Work in Mesa

Check out where you could be working if you apply.

About this location

Get the Scoop

Keep your finger firmly on the pulse. Sign up, and you'll receive news, updates and alerts for the newest Santander roles as they become available.