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Branch Operations Manager, Stadium Plaza, Lowell, MA

Apply Req ID: Req1084278 Date posted 03/15/2023
Branch Operations Manager, Stadium Plaza, Lowell, MA

Lowell, United States of America


USA Job Family Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

USA Job Function Description: Responsible for the administration and day-to-day operations of branches by resolving customer issues, generating new referral business and accounts, and promoting banking products to new and existing clients. Ensures compliance with policies, procedures and federal and state regulations. May participate in community affairs to enhance the company's visibility and discover new business opportunities. Focuses on providing high quality customer service and responsible for maintaining the operational soundness of the assigned branch under the direction of the Branch Manager.

Essential Functions/Responsibilty Statements:
Manages and ensures operational activities of the branch office are performed in accordance within established Bank policies and procedures.
Oversees the security, cleanliness and maintenance of the branch office.
Performs security inspections and tests in timely manner.
Maintains public files and posting of regulatory required signage.
Supervises the opening and closing of the branch office, assuring the security of assets and negotiable papers.
Conducts training and mentoring of staff on security procedures.
Conducts staff meetings and individual coaching to enhance productivity and operational standards.
Ensures branch office is operating within standards to prevent loss by performing scheduled audits and other checks and implementing corrective actions when needed.
Assures dual control when performing of vault access.
Resolves complex customer service inquires/situations, when needed.
Oversees the updating and maintaining of logs and reports related to operations of the branch.
Assists with new employee onboarding and reviews performance and provides constructive feedback to staff on a consistent basis.
Communicates action plans, and keeps staff informed about any updates regarding policies or any other areas of importance to the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience in Business or equivalent degree. (Req)

Work Experience:
Proven retail branch experience or proven customer service operations management. , 5-9 years (Req)

Skills and Abilities:
Proficient reading, writing, grammar, and mathematics skills
Proficient interpersonal relations and communicative skills
Thorough knowledge of banking operations, policies, and procedures
Thorough knowledge of the features and benefits of all retail bank products and services
Thorough knowledge of current banking regulations
Demonstrated management and supervisory skills
Moderate PC skills, including working knowledge of Microsoft Office software

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.


Primary Location: Lowell, MA, Lowell

Other Locations: Massachusetts-Lowell


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