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Specialist, Claims & Fraud Operations

Apply Req ID: 2104915 Date posted 09/22/2021
[POSITION SUMMARY] The Specialist, Claims & Fraud Operations performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Will be tasked with making decisions on disputed transactions and/or suspect activity flagged for investigative review. S/he performs other such duties as assigned including trouble shooting operational issues. The incumbent participates in projects requiring coordination with other teams. The Specialist, Claims & Fraud Operations manages competing priorities in an accurate and timely manner.[RESPONSIBILITY STATEMENTS]Analyzes current fraud trends and provide input into rules and parameters.,Assists in the preparation of filing bonded claims and un-bonded charge off recommendations.,Completes governmental reports such as SAR.,Conducts daily new business and member account and/or changed account review and due diligence actions in compliance with the USA Patriot Act Member Identification Program (MIP).,Develops and maintains Policy and Procedure Manuals.,Develops registration & licensing documents, policy and procedure manuals, and other documentation as needed.,Enters fraud cases in the case management system.,Investigates fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other operations fraud issues.,Maintains case files and work with law enforcement agencies and internal departments.,Reports suspicious activity as required by the Bank Secrecy Act., Researches discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses.,Reviews daily reports for unauthorized share activity.[EDUCATION] H.S. Diploma;,or equivalent work experience; [WORK EXPERIENCE] 0-3 years; of loss prevention, fraud, regulatory compliance and fraud prevention or security area experience, preferably in financial services. [SKILLS AND ABILITIES] Ability to analyze diverse information and develop strategy recommendations,Excellent customer service and communication skills, both verbal and written,Excellent organization skills,Knowledge and experience with root cause analysis,Proficient in MS Office Applications,Solid ability to multi-task,Solid analytical, interpretive and problem solving skills,Solid knowledge of department computer applications and systems,Working knowledge of fraud systems such as Lexus Nexus, Targus, Tran Union TLO,Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company. [PHYSICAL DEMANDS] Minimal physical effort such as sitting, standing, and walking. [COMPETENCIES] Accurately identifies resource requirements to solve basic problems,Communicates clearly and preciselyListens carefully and asks questions to clarify understanding,Defines issues accurately and identifies the critical components,Knows who the organization?s key customers and competitors areHas basic understanding of financial services industry and how organizations operate,Learns about and diligently follows established risk management policies, processes and procedures,Maintains professional behavior at all times in representing the companyDoes all routine work accurately and on-time; is aware of own impact on others,Responds promptly to customer inquiriesTakes responsibility for issues and, with assistance, works to find a solution,Works effectively in team settingsShows appreciation for others' help and lends a hand when needed to complete shared tasks

Primary Location: East Providence, Rhode Island, United States

Other Locations: Rhode Island-East Providence

Organization: Santander Bank, N.A.


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