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Representative, Customer Service, East Providence, RI

Apply Req ID: Req0951498 Date posted 04/22/2022
Representative, Customer Service, East Providence, RI

East Providence, United States of America

WHAT YOU WILL BE DOING

Candidate is responsible for providing consistent high quality customer service to Santander's consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of Santander's products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws

Responsibilities

  • Keeps informed of changes in bank products, services and procedures
  • Responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.)
  • Identify Customer needs, educate and sell customers on bank products, services and recommends solutions
  • Responds to and resolves customer inquiries on account status, researching problems and inquiries
  • Assesses customer needs beyond the immediate reason for contact
  • Provides consistent quality customer service to internal and external customers that meet or exceed Santander's standards
English

Primary Location: East Providence, Rhode Island, United States of America


Other Locations: Rhode Island-East Providence

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.

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