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Customer Service / Collections Representative in Collections Department - East Providence, RI

Apply Req ID: Req0951030 Date posted 04/22/2022
Customer Service / Collections Representative in Collections Department - East Providence, RI

East Providence, United States of America



Want an Opportunity for a Career or to Restart Your Career in Banking? Join Santander Bank's Team ofCustomer Service/Collections Representativesin the Collections Department is a Great Way to Start! We are seeking dependable & coachable candidates. It's helpful but not necessary to have experience working within a Retail Bank, Collections, or Customer Service Call Center.

We're HiringCustomer Service Representativesfor our Next Collections Training Class Starting June 13th, 2022. This position isLocation-Dependentand the job itself is located inEast Providence, RI- USA and it pays $20/hour.

TheCustomer Service/Collections Representativeis responsible for the collection of past-due consumer loans, overdrafts, and credit card accounts via telephone contact with customers, resolving customer issues with regard to their outstanding balances, and negotiating repayment terms with customers in accordance with bank guidelines.


  • Takes inbound calls and makes outbound calls
  • Identify customer service issues and route them to the appropriate area for resolution
  • Provide first-tier support to resolving customer service issues  
  • Uses skip tracing techniques to locate and contact customers
  • Advise customers of their responsibilities under the terms of the contract
  • Provide individual loan counseling on acceptable repayment terms
  • Communicates with other departments regarding special circumstances on customer accounts
  • Sets up arrangements for repayment on past due accounts
  • Makes updates on customer information on accounts
  • Works customer collection issues
  • When hired, will attend a 4-week Collections/Customer Service Training Class in East Providence, RI -- Monday – Friday 8 am – 5 pm
  • Hours of Operation:  Monday/Tuesday/Friday 8:00 am to 5:00 pm & Wednesday/Thursday 11:00 am to 8:00 pm
  • This job is location-dependent - East Providence, Rhode Island

EDUCATION - High School Diploma or GED - 0-3 years of professional work experience.

EXPERIENCE - Banking, Collections, or Customer Service Call Center experience preferred.


  • Work independently as well as part of a team to meet common objectives.
  • Basic computer and data entry skills.
  • Strong analytical and problem-solving skills.
  • Strong organizational and prioritizing skills.
  • Strong verbal and written communication skills. 
  • Seek information to understand customer needs.
  • Communicate clearly and precisely.
  • Listen carefully and ask questions to clarify understanding.
  • Define issues accurately and identify the critical components.
  • Demonstrate the organization's customer service standards.
  • Able to change direction as project demand dictates.
  • Comfortable with change and can alter tasks with guidance.
  • Ask questions to understand the impact of changes on one's own job.
  • Maintain professional behavior at all times in representing the company.
  • Does all routine work accurately and on time.
  • Is aware of their own impact on others.
  • Understand the central role the risk management function plays in the organization's environment.
  • Respond to internal and external requests as needed.
  • Adhere to policies, procedures, and instructions of management.
  • Learn to identify and flag items non-compliant with regulations.
  • Support multiple teams simultaneously.
  • Function as a team player.
  • Work effectively in team settings.
  • Show appreciation for others' help and lend a hand when needed to complete shared tasks.

PHYSICAL DEMANDS - Requires minimal physical effort such as sitting, standing, and walking.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.  We actively encourage everyone to apply.

High School (High School) English 1 to 2 years of relevant work experience

Primary Location: East Providence, Rhode Island, United States of America

Other Locations: Rhode Island-East Providence

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.


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